Dutch Speaking Customer Support Specialist

🔥 2 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kats Recruitment

WebsiteLinkedInAll Job Openings

1 - 1 employees

Founded 2025

💼 Consulting

🎯 Recruiter

Consulting • Recruitment

Kats Recruitment is a staffing and recruitment agency that connects driven professionals with forward-thinking companies across borders. It focuses on matching passionate individuals with purpose-driven roles and supporting employers with visionary hiring, offering candidate sourcing, placement services, and career resources (including a newsletter) to help careers and businesses grow.

📋 Description

• Deliver friendly, professional, and efficient customer support in Dutch via phone, email, and live messaging • Assist customers with account settings, order tracking, product specifications, billing, and returns • Diagnose and resolve common customer challenges, aiming for first-contact resolution • Maintain high standards of service quality, empathy, and customer satisfaction (CSAT) • Log customer interactions, notes, and resolutions in internal CRM systems • Escalate complex technical, payment, or operational issues to senior support tiers • Participate in virtual team huddles, coaching sessions, and continuous improvement initiatives

🎯 Requirements

• Native or near-native fluency in Dutch (C1/C2 level), written and spoken • Good command of English (B2 level or higher) • Strong communication skills, active listening abilities, and a solution-oriented mindset • Comfortable navigating multiple digital tools, chat interfaces, and CRM databases simultaneously • High degree of self-discipline, reliability, and time management for remote work • Quiet, dedicated workspace with a stable, high-speed broadband internet connection • Previous experience in customer support, contact centers, or hospitality is an advantage, but not strictly required • Currently residing anywhere in mainland Portugal or willing to relocate

🏖️ Benefits

• 100% remote work within mainland Portugal • Technical equipment provided • Daily meal allowance paid on a card • Holiday and Christmas allowances paid in monthly installments • Comprehensive private health insurance from day one of employment • 22 days of annual paid leave • Compensatory time off for working on Portuguese public holidays • Comprehensive relocation support for eligible candidates, including travel reimbursement and accommodation options • Fully paid initial virtual training program • Continuous online coaching • Internal promotion pathways within a global organization

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