Bilingual Troubleshooting Support

Job not on LinkedIn

🔥 0 minutes ago

🌐 Mexico, Colombia – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Keedian

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏗️ Construction

📦 Logistics

🏥 Healthcare

💰 $4.3M Series B on 2018-07

Construction • Logistics • Healthcare

Keedian is an intelligent operating system for multi-site building and asset operations. It integrates disparate building systems and sensors into a vendor-neutral platform that combines AI-enhanced workflows with human oversight to detect, resolve, and prevent operational issues. Keedian reduces truck rolls and downtime, optimizes energy use, and helps multi-site operators meet cost and sustainability goals across industries like grocery, retail, foodservice, and financial services.

📋 Description

• Process inbound and outbound call center phone calls • Create and process ticket requests, documenting work performed • Provide remote troubleshooting for customer Building Automation Systems and Facilities • Provide telephone support and troubleshooting using multiple Energy Management System interfaces • Direct on-site third-party personnel supporting technical troubleshooting • Interpret and analyze data from HVAC, air conditioning, refrigeration, and lighting systems • Monitor installations and prepare reports with recommendations for optimizing energy usage, asset efficiency, and troubleshooting

🎯 Requirements

• Availability to work nights, weekdays, or weekends, averaging 8 hours per shift, ranging from 8pm to 4am • Native Spanish and advanced English (C1) • Reliable power supply, wired high-speed internet connection, and a distraction-free environment • Ability to prioritize and execute tasks effectively in a high-pressure environment • Capability to communicate technical information accessibly to non-technical personnel • Collaborative mindset • Active student or bachelor's degree in electrical, mechanical, or related engineering is a plus • Great interpersonal skills and inclination for learning new systems

🏖️ Benefits

• 100% remote work • Flexible schedule • Day off on your birthday • Reduced hours on Fridays • Superior vacation days • Sick leave days • Moving day off • Support for studies, training, and languages • Referral program