Bilingual Troubleshooting Support – Trainee

Job not on LinkedIn

🔥 1 minute ago

🌐 Mexico, Colombia – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote

💵 $800 - $1.2k / month

⏰ Full Time

⚪️ Entry-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Keedian

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏗️ Construction

📦 Logistics

🏥 Healthcare

💰 $4.3M Series B on 2018-07

Construction • Logistics • Healthcare

Keedian is an intelligent operating system for multi-site building and asset operations. It integrates disparate building systems and sensors into a vendor-neutral platform that combines AI-enhanced workflows with human oversight to detect, resolve, and prevent operational issues. Keedian reduces truck rolls and downtime, optimizes energy use, and helps multi-site operators meet cost and sustainability goals across industries like grocery, retail, foodservice, and financial services.

📋 Description

• Process inbound and outbound call center phone calls • Create and process ticket requests, documenting work performed • Provide remote troubleshooting for customer Building Automation Systems and Facilities • Provide telephone support and propose troubleshooting using multiple Energy Management System (EMS) interfaces • Direct on-site third-party personnel supporting the technical troubleshooting process • Interpret and analyze data from heating, ventilation, air conditioning, refrigeration, and lighting systems • Monitor installations • Prepare reports with recommendations for optimizing energy usage, asset efficiency, and troubleshooting

🎯 Requirements

• Availability to work nights, weekdays or weekends, averaging 8 hours per shift, ranging from 8pm to 4am • Ability to provide customer support 24 hours a day, 7 days a week, 365 days a year as part of the Operations Control Center team • Native Spanish and advanced English (C1) • Reliable power supply • Wired high-speed internet connection • Distraction-free environment for remote work • Ability to prioritize and execute tasks effectively in a high-pressure environment • Ability to communicate technical information accessibly to non-technical personnel • Collaborative mindset • Active student status or bachelor's degree in electrical, mechanical, or related engineering is desirable • Great interpersonal skills • Excellent inclination for learning new systems

🏖️ Benefits

• 100% remote work • Flexible schedule • Day off on your birthday • Reduced hours on Fridays • Superior vacation days • Sick leave days • Moving day off • Support for studies, training, and languages • Referral program