Manage, protect and monitor all your organization's passwords, secrets and remote connections with zero-trust security

Keeper Security, Inc.

iOS Engineer

•Fix bugs in Swift and Objective-C code
•Implement new features based off of designs that are given in Figma
•Analyze bugs and errors found during tests and write unit tests
•Utilize Jira and Confluence to process tickets and document work
•Proficient with using Github
•Knowledgeable about algorithms, and app performance (both speed and memory performance
•Enjoys working with a close-knit team, including pair programming
•Research and compare similar competitor products
•Maintain updated knowledge of industry trends and advancements

Senior Software Engineer, iOS

Android Engineer

•Analyze bugs and errors found during tests
•Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
•Recommend improvements in software to enhance user experience
•Motivate the development process for efficiency and performance
•Works together with the software developer to enhance and improve programs
•Research and compare similar competitor products
•Maintain updated knowledge of industry trends and advancements

Mobile QA Test Specialist, iOS/Android

Customer Success & Support

•Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
•Recognize, document, and alert management of trends in customer calls, chats or emails
•Are passionate about proactively identifying product improvements, identifying and reproducing bugs and escalating to management
•Love applying a positive and professional attitude and image for all internal and external customers
•Can maintain quality in a fast-paced environment
•Want to uphold company policy and procedures
•Excel at maintaining confidentiality
•Follow outlined procedures as they pertain to support team guidelines
•Are comfortable performing other functions as assigned by management

Consumer Support Specialist

•Develop high-quality, performant Android applications
•Lead development projects, ensuring timely delivery and high-quality results
•Collaborate with cross-functional teams to develop new features and improve existing ones
•Mentor junior developers, guiding them to improve their expertise and skills
•Investigate and identify opportunities to improve application performance or user experience
•Actively participate in code reviews, ensuring adherence to coding standards and best practices
•Contribute to the design, development, and testing of new products

Senior Software Engineer - Android

Product Manager

•Collaborate with engineers, product team, customers and executives to develop requirements for new features and capabilities
•Lead daily standups and prioritize the roadmap and tasks
•Develop product specifications and customer-facing product documentation
•Interact with customers to determine requirements or identify unmet market needs
•Oversee progress of development team to ensure consistency with initial design
•Create necessary deliverables to support successful launches

Senior Product Manager - Browser Extension

Sales

•Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
•Proactively target new Managed Services Partners through prospecting and lead generation campaigns by phone and emails
•Manage active relationships with MSPs and be able to answer pricing, resources, and sometimes technical questions or at least direct them to the appropriate resources at Keeper
•Differentiate between KeeperMSP’s offering against competing solutions clearly
•Manage your schedule to include both existing relationship expansion and also new MSP prospecting
•Prioritize channel partnerships and distribution relationships. Experience working in 3 tier distribution models
•Articulate and demonstrate the Keeper MSP platform to prospective new partners
•Have a solid understanding of MSPs within the larger Channel landscape
•Maintain contractual documentation for your MSPs
•Have a self starter mentality and be flexible to the fast pace of selling KeeperMSP
•Utilize Salesforce.com to accurately reflect pipeline and account activity
•Have the ability to travel to and from customer meetings (locally and globally) and rent and/or operate a car on behalf of the company

Inside Sales Representative, Level 2, MSP, EMEA

•Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
•Carry a revenue quota to meet or exceed sales targets within assigned accounts
•Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
•Work with clients to negotiate contract renewals, cross-sells and upsells
•Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
•Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
•Advise customers on best practices for securing and protecting their business against password related breaches
•Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
•Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
•Understand and navigate account procurement practices to negotiate licensing contracts
•Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
•Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
•Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert
•Drive customer advocacy in the form of references, referrals, and case studies
•Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
•Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
•Contribute towards the development of a strong team environment by upholding high work standards
•Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

Customer Success Manager, EMEA

Marketing

•Develop digital marketing strategy for B2B markets in Japan
•Plan and execute all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns
•Analyze paid search campaigns to identify potential opportunities, and provide recommendations for optimization through ad copy, keywords, ad groups, targeting, bidding, and landing pages
•Design, build, and maintain our social media presence
•Measure and report performance of all digital marketing campaigns and assess against KPI goals (MQLs, SQLs, Revenue, Conversions)
•Identify trends and insights, and optimize spend and performance based on the insights
•Partner with sales to improve their outreach and engagement and increase leads and conversion rates on a B2B level
•Brainstorm new and creative growth strategies through digital marketing
•Plan, execute, and measure experiments and conversion tests
•Collaborate with internal teams to create landing pages and optimize user experience
•Complete digital marketing department operational requirements by scheduling and assigning employees and following up on work results
•Maintain digital marketing staff by recruiting, selecting, orienting, and training employees
•Maintain digital marketing staff job results by counseling and disciplining employees; and planning, monitoring, and appraising job results
•Develop digital marketing staff by providing information, educational opportunities, and experiential growth opportunities

Digital Marketing Manager, Japanese Speaking

Content Marketing

•Report to the Sr. SEO Manager and work closely with the entire SEO team
•Review and audit existing SEO content to find new and missed opportunities
•Optimize SEO content with recommendations and briefs where required
•Support the blog and produce top-ranking SEO-focused blogs
•Optimize existing blogs and web pages through internal linking and improved meta titles/descriptions
•Track, analyze and report using Google Analytics, Google Search Console and SEO industry tools
•Do extensive keyword research to align with our SEO strategy, as well as keyword and competitor tracking
•Keep up to date with Google algorithm updates

SEO Content Specialist, Japanese Speaking

•Have experience answering incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
•Are excited to coordinate & conduct training and onboarding for clients
•Love to take on complex technical questions
•Excel at customer service and be able to problem solve to turn frustrated clients into happy clients.
•Want to work with the management team to stay updated on product knowledge and be informed of any changes in company policies
•Can maintain a high level of professionalism and establish a positive rapport with every client
•Can balance problem solving and escalating more in-depth issues to the Tier 2 team

B2B Customer Support Representative

Data Engineer

•Design and develop data pipelines to ingest and process large volumes of data from various sources.
•Identify and implement data quality checks and monitoring mechanisms to ensure data accuracy and consistency.
•Build and maintain large-scale analytical databases to support data-driven decision-making using Python.
•Work closely with cross-functional teams, including data scientists and software engineers, to design and implement complex data models and analytical solutions.
•Develop software tools and frameworks to automate the data pipeline and data processing workflows using Apache Spark, Hardoop, Apache Kafka etc.
•Analyze and optimize database performance, identify and resolve technical issues, and perform troubleshooting as necessary.
•Communicate effectively with non-technical stakeholders to gather requirements, convey technical information, and present data-driven insights.

Senior Data Engineer

Account Executive

•Love to serve as a trusted advisor to your customers by understanding their business and advising on how Keeper Security can help enable their existing and future IT roadmap
•Are passionate about identifying the right specialist/support resources to bring into a deal, at the right time
•Can proactively target new customers through cold calling and lead generation campaigns
•Are interested in building and creating a constant pipeline of prospects
•Utilize additional sales resources to target and identify new business targets
•Utilize Salesforce.com database to accurately reflect pipeline and account activity
•Bring hands on experience with facilitating proposal review process for new business opportunities
•Have the ability to travel to and from customer meetings (locally and nationally) and rent and/or operate a car on behalf of the company

SLED Account Manager (Texas Based)

•Use usage patterns to gain insights, provide guidance, and increase customer adoption using Keeper’s products and services
•Provide customer resources to ensure the greatest possible value derived
•Provide training resources to ensure customer adoption
•Conduct quarterly business reviews on priority accounts

Director of Customer Success, SMB

•Are excited about accelerating growth for one of the most loved applications by consumers today.
•Can ideate, strategize, execute, and measure bold new campaigns and ideas from start to finish.
•Like working in a fast-paced environment where you can get things done quickly, without politics, with a team that supports you, and see the immediate results of your work.
•Excel at full-funnel, multi-channel consumer user acquisition strategy and create impactful marketing campaigns to acquire new consumer users.
•Enjoy CRO experiments across web, email and in-app and seeing how they improve the business week after week.
•Have the discipline to monitor mobile and web acquisition metrics, making adjustments where necessary, and make data-driven recommendations to scale acquisitions, efficiently.
•Excel at improving and optimizing channels based on KPIs such as install volume, user registrations, ARR, LTV, CAC, Gross Profit Margin and LTV:CAC ratios.
•Can be an effective collaborator with internal stakeholders across Marketing, Design and Development to develop innovative and high-performing assets across all devices and platforms.
•Research and develop analyses on usage trends in order to understand customer behavior and deploy marketing resources more effectively. Develop a deep understanding of Keeper’s top customers to improve campaign targeting and cross/up-sell revenue.
•Manage internal resources and external agency partners to execute and optimize digital (Email, Apple Search Ads, App Store Optimization) and traditional (OTT/CTV, OOH) marketing campaigns. Assess and launch other marketing channels to expand reach.
•Work within a culture of continuous campaign testing and improvement across all stakeholders.

Senior B2C Growth Marketing Manager

B2B Customer Support Representative (Sat - Wed, 6:30pm - 3am)

•Proactively target new customers through cold calling and lead generation campaigns via phone and email
•Build and maintain a strong sales pipeline of prospective customers to consistently achieve or exceed sales targets
•Maintain strong relationships with existing and new customers to drive customer loyalty and achieve repeat business (ensure all customers are on an active contract)
•Collaborate with the sales leadership team and other sales team members to develop effective sales strategies and initiatives
•Present and demonstrate our cybersecurity solutions to prospects through virtual presentations and product demonstrations
•Provide accurate and timely sales forecasts and reports to management
•Proactively identify market trends, competitor activities, and customer needs to drive sales growth
•Utilize internal sales resources to target and identify new business targets
•Continuously develop and enhance product knowledge to effectively articulate the value proposition to prospects, actively completing ongoing training, participating in role plays and shadowing cold calls with colleagues
•Collaborate cross-functionally with marketing, customer success, and product teams to ensure a seamless customer experience

Enterprise Sales Representative - UK

DevOps

•Design, build and maintain infrastructure using tools such as Terraform and Ansible in a modern AWS environment with a focus on Linux, NGINX and Tomcat
•Drive and document Root Cause Analysis of problems experienced
•Communicate and coordinate with the development team as well as senior management to facilitate production setup, deployment and support
•Partner with the development team to deploy updates and improve platform reliability
•Continually review new technology that can be implemented within the company

Senior DevOps Engineer

Full-stack Engineer

•Have the ability to self-start and prioritize, plan, organize, and manage multiple tasks efficiently in a very demanding environment.
•Love Java, Python, Amazon AWS, MySQL, and Cron Jobs.
•Can balance multiple concurrent projects with varying priorities.
•Have developed backend applications regularly.
•Excel communicating with technical and non-technical teams.
•Want to work in a fun tech startup office environment with free snacks and catered lunches.

Senior Software Engineer (BI Team)

•Generate new customer acquisition by driving early engagement directly within Federal Agencies
•Develop account penetration strategies for new customer acquisition, new business development and new customer relationship management for Federal agencies
•Create and execute a strategic account plan with long term vision and tactical actions to drive growth
•Build a pipeline of new opportunities, strategic projects, and strategic funding
•Lead early identification, qualification and win strategy of new business opportunities along with Federal ecosystem partnerships to support sales executives
•Develop and maintain strong relationships with Federal end-users, Federal prime contractors, and Small/Disadvantaged contractors that work with the Federal agencies
•Lead tactical close phase for contract vehicles, such as Request for Information (RFIs) and Request for Proposal/Quote (RFP/RFQ), as needed for win strategy

Federal Business Development Manager (Virginia or Maryland Based)

QA Engineer

•Testing and verifying Keeper applications per our standardized QA process.
•Perform complete audits and validation testing on software and documents, based upon Section 508 and/or W3C WCAG 2.1 accessibility guidelines.
•Use Assistive Technologies, such as screen reader software (NVDA, JAWS), and Accessibility test tools.
•Write detailed findings to document identified issues and recommend potential solutions and best practices for remediation of accessibility violations.
•Work with Jira and Confluence to process tickets and document work as required.

Remote Jobs at Keeper Security, Inc.

Keeper Security, Inc.

Senior Software Engineer, iOS

Keeper Security, Inc.

Mobile QA Test Specialist, iOS/Android

Keeper Security, Inc.

Consumer Support Specialist

Keeper Security, Inc.

Senior Software Engineer - Android

Keeper Security, Inc.

Senior Product Manager - Browser Extension

Keeper Security, Inc.

Inside Sales Representative, Level 2, MSP, EMEA

Keeper Security, Inc.

Customer Success Manager, EMEA

Keeper Security, Inc.

Digital Marketing Manager, Japanese Speaking

Keeper Security, Inc.

SEO Content Specialist, Japanese Speaking

Keeper Security, Inc.

Senior Data Engineer

Keeper Security, Inc.

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