B2B Customer Support Representative

🕒 May 20

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

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Keeper Security, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - Keeper Security on 2023-05

Cybersecurity • SaaS • Enterprise

Keeper Security, Inc. is a cybersecurity company that delivers cloud-first, zero-trust privileged access management (PAM) and password management solutions. Its KeeperPAM platform, secrets manager, endpoint privilege manager, and related products secure credentials, sessions, and remote access for enterprises, MSPs, and public-sector organizations using end-to-end encryption and a zero-knowledge architecture. Keeper operates primarily as a SaaS provider, emphasizes stringent compliance (FedRAMP, ISO, SOC 2, FIPS, PCI DSS, HIPAA), and is focused on preventing data breaches and managing privileged access across large-scale environments.

📋 Description

• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns • Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies • Know when to escalate more in-depth issues to the Tier 2 team • Provide excellent B2B customer service and top notch support • Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

🎯 Requirements

• 1+ years of experience in a technical support role • Experience with Google Docs and MS-office tools • Excellent communication and presentation skills, both written and verbal • Ability to work independently and as part of a team in a fast-paced, high-growth environment • Proven history of maintaining a high level of professionalism with customers

🏖️ Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses