Kentro
Cybersecurity • Healthcare Insurance • Government
Kentro is a mission-focused company dedicated to transforming governmental processes through advanced digital solutions. They specialize in infrastructure modernization, data and AI-driven decision-making, human capital management, and cybersecurity, with a strong emphasis on improving health outcomes. Kentro partners with federal agencies, leveraging technology to enhance mission efficiency and effectiveness, ensuring that solutions align with specific operational needs.
Service Operations Manager
Job not on LinkedIn
Yesterday
🇺🇸 United States – Remote
đź’µ $160k - $175k / year
⏰ Full Time
đźź Senior
đź”´ Lead
⚙️ Operations
Kentro
Cybersecurity • Healthcare Insurance • Government
Kentro is a mission-focused company dedicated to transforming governmental processes through advanced digital solutions. They specialize in infrastructure modernization, data and AI-driven decision-making, human capital management, and cybersecurity, with a strong emphasis on improving health outcomes. Kentro partners with federal agencies, leveraging technology to enhance mission efficiency and effectiveness, ensuring that solutions align with specific operational needs.
đź“‹ Description
• Provide strategic and operational leadership across multiple client sites • Ensure delivery of high-quality, consistent, and efficient IT support services • Manage a team and indirectly oversee a workforce of 800+ non-exempt employees • Ensure client satisfaction, adherence to SLAs, operational efficiency, and continuous improvement of IT service delivery • Act as the escalation point for high-impact client issues • Partner with client stakeholders to understand evolving business needs and recommend improvements or service adjustments • Develop and manage the service delivery budget • Prepare executive-level reports on service performance, client satisfaction, and operational risks
🎯 Requirements
• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline • 10+ years in IT service delivery or support roles, including 5+ years managing managers and large teams • Experience overseeing large teams while supporting a Federal client • Proven experience leading multi-site IT operations and large-scale teams (400+ employees) • Strong background in ITIL practices, incident management, and customer support operations • History of collaboration and flexibility, including innovative solutions to solve challenges facing geographically distributed teams. • PMP Certification (preferred) • Experience with personnel management and employee relations issues (preferred) • Experience with end-user technologies and concepts (preferred)
🏖️ Benefits
• competitive benefits package including paid time off • healthcare benefits • supplemental benefits • 401k including an employer match • discount perks • rewards
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