Client Operations Manager

Job not on LinkedIn

🕒 July 6, 2025

🏢🏡 Boston – Hybrid

💵 $95k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Logo of Ketryx

Ketryx

WebsiteLinkedIn

11 - 50 employees

💰 $14M Series A on 2023-12

Ketryx takes a risk-based approach to medical device development. Our end-to-end platform simplifies FDA compliance and safety for regulated medical software development. Use built-in industry standards and familiar development tools like Jira to create safe software, collect evidence, verify, and validate.

📋 Description

• Ketryx is on a mission to save and improve lives by making safety-critical products—and the AI that powers them—safe, secure, and reliable. • We empower engineering teams building medical devices and digital health software to move faster with confidence. • As a Client Operations Manager, you’ll lead both people and portfolios—building high-performing teams, owning key client relationships, and ensuring exceptional outcomes across multiple complex engagements. • You’ll guide your team through every phase of the client lifecycle, from onboarding through long-term partnership. • This is a pivotal role in achieving our mission to impact over 20 million patient lives in 2024.

🎯 Requirements

• Bachelor’s degree in a relevant field (e.g., engineering, life sciences, computer science), or equivalent experience • You’ve worked in industries where precision, traceability, and safety are non-negotiable—such as medical devices, biotech, pharma, aerospace, or automotive • You’re fluent in the language of quality and compliance • You’ve authored and maintained policies, SOPs, technical files, and work instructions within a QMS • You communicate with clarity and calm—whether writing technical documentation, managing a sensitive client conversation, or aligning teams around a goal

🏖️ Benefits

• Competitive compensation • Generous stock options possible • Work in an exciting field with a positive impact on the world • Opportunity to learn and grow as part of a global team • Hybrid work model (mix of work from home and office is possible) • Generous PTO for full-time

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