Apps Support Analyst

🔥 0 minutes ago

🇨🇿 Czechia – Remote

💵 Kč489.5k - Kč598.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Keyloop

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

☁️ SaaS

🏢 Enterprise

Automotive • SaaS • Enterprise

Keyloop is a provider of cloud-based software and services that power automotive retail, helping dealerships, OEMs and automotive groups manage sales, marketing, inventory, service and finance across online and showroom channels. Its Fusion Automotive Retail Platform (Sales Hub, Acquisition Hub, Vehicle Hub, Service Hub), Keyloop DMS and VEGA predictive intelligence streamline operations, improve profitability, and connect dealer workflows through integrations and a partner ecosystem. Keyloop primarily delivers enterprise SaaS solutions to automotive businesses as a B2B technology provider.

📋 Description

• Own, troubleshoot, diagnose, and resolve customer problems through successful closure • Escalate cases promptly when necessary • Respond empathetically to customers and address their needs and operational pressures • Communicate with team members, departments, and management to resolve customer issues timely • Document solutions and produce written guidance on resolution steps and procedures • Acquire knowledge of the Keyloop product suite and associated toolset • Coach and mentor colleagues to expedite case resolution and enhance support knowledge • Carry out root cause analysis where necessary • Identify training gaps in knowledge media and recommend improvements • Contribute to case reduction initiatives

🎯 Requirements

• Experience of working with customers • ERP Application support experience • Experience supporting customers to a high level of performance, productivity and customer satisfaction • Ability to efficiently plan and prioritize workload to meet deadlines • Expertise or knowledge relating to a specified Keyloop product/module • Investigation, analytical, problem solving and troubleshooting skills • Excellent communication skills, including telephone, virtual methods, written, and verbal skills in local language and English • Ability to articulate complex problems or issues simply • Knowledge and understanding of customer expectations • Ability to influence and overcome objections • Ability to interact with multiple levels of Keyloop customers and associates • Understanding of the automotive industry and specialism in one business area (desirable) • Microsoft SQL Server and SQL database skills (desirable) • Keyloop doesn’t require academic qualifications for this position; selection is based on experience and potential

🏖️ Benefits

• Opportunities to collaborate and learn from industry experts globally • Training and support to try new things, adapt to quick changes and explore different paths • Inclusive work environment and culture • Career development through investment in employee development • Performance-based pay and benefits • Equal opportunity employer • AI tools and training to boost creativity and productivity