Technical Support Specialist

🕒 2 days ago

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KeyMik

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🛍️ eCommerce

🤝 B2B

👥 B2C

eCommerce • B2B • B2C

KeyMik is a digital marketing agency specializing in affiliate marketing, influencer marketing, and comprehensive eCommerce solutions. The company leverages data-driven strategies to enhance online presence and drive target audience engagement, helping brands navigate the complexities of digital marketing through tailored strategies and dedicated support. With a focus on maximizing sales and conversions, KeyMik provides services in performance tracking, optimization, and brand management.

📋 Description

• Provide first-line technical support via email, chat, and support tickets. • Troubleshoot user account, login, payment, and platform issues. • Resolve technical problems or escalate complex issues to engineering. • Document bugs, feature requests, and technical issues. • Maintain accurate support tickets and customer records. • Assist users with onboarding and platform navigation. • Create and maintain help center articles, FAQs, and documentation. • Test new platform features before release. • Verify bug fixes and report quality issues. • Monitor support metrics and response times. • Collaborate with Product and Engineering to improve user experience. • Identify recurring issues and recommend process improvements. • Deliver professional, friendly, and timely customer support. • Maintain confidentiality and data security while assisting users.

🎯 Requirements

• 2+ years of Technical Support, Help Desk, or Customer Support experience. • Bachelors degree in Computer science or related field. • Strong troubleshooting and problem-solving skills. • Experience with ticketing systems (Zendesk, Freshdesk, Jira, Intercom, or similar). • Basic understanding of web applications, browsers, and SaaS platforms. • Excellent written and spoken English. • Ability to explain technical concepts to non-technical users. • Strong organizational and time management skills. • Comfortable working independently in a fast-paced startup environment.