French & English Guest Care Agent

🔥 2 hours ago

🇲🇦 Morocco – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ French

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KeyNest

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📦 Logistics

💼 Consulting

🏨 Hospitality

💰 Seed Round on 2019-03

Logistics • Consulting • Hospitality

KeyNest is a company providing key storage and management solutions worldwide. It offers a network of KeyNest Points for convenient key exchanges, smart key management software for estate agents, and dedicated lockers for various settings. Their services cater to Airbnb hosts, property managers, real estate agents, and others needing secure key handling.

📋 Description

• Answer guest calls and chats in French and English • Support guests before, during and after check-in • Troubleshoot WiFi, heating, hot water, appliances and access issues • Help guests find or access their property • Handle urgent situations and identify when immediate action is needed • Follow customer procedures and escalation processes • Contact approved cleaners, maintenance teams and emergency contacts when required • Escalate unresolved situations appropriately • Keep accurate records of every interaction • Provide customers with updates on guest issues and actions taken • Take ownership of issues and follow them through • Support short-term rental and property management companies as an extension of their teams

🎯 Requirements

• Fluent French and English required • Previous customer service, hospitality or guest support experience • Clear and confident phone communication • Ability to handle frustrated, worried or stressed guests • Logical thinking and troubleshooting ability • Good judgement and understanding of when to escalate • Ability to follow detailed customer procedures accurately • Ownership and follow-through on issues • Organisation and comfort working across multiple systems • Ability to work independently as part of a remote team • Comfortable working a 24/7 rota including early mornings, evenings, nights and weekends • Own reliable computer or laptop • Good-quality headset • Stable, reliable internet • Quiet and professional place to work • Ability to work reliably and independently from home

🏖️ Benefits

• Remote work • Full-time employment