Locker Technical Specialist – Spanish/English

🔥 1 minute ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Spanish

👻 Ghost score 10%

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KeyNest

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📦 Logistics

💼 Consulting

🏨 Hospitality

💰 Seed Round on 2019-03

Logistics • Consulting • Hospitality

KeyNest is a company providing key storage and management solutions worldwide. It offers a network of KeyNest Points for convenient key exchanges, smart key management software for estate agents, and dedicated lockers for various settings. Their services cater to Airbnb hosts, property managers, real estate agents, and others needing secure key handling.

📋 Description

• Diagnose and resolve locker hardware and software issues, including faults, connectivity, and access errors, escalated by customer service • Coordinate on-site technicians in each city, dispatching them for physical fixes and following issues through resolution • Provide technical support to the customer service team and help qualify client-reported issues • Act as the technical point of contact between customer service and the tech team • Translate client-reported issues into clear technical details and relay fixes and updates • Maintain records of issues, technician visits, and resolutions in support/CRM tools • Identify recurring technical problems and provide feedback to Product/Ops • Build deep product and hardware knowledge as the internal locker expert for Spain • Occasionally support onboarding for new clients

🎯 Requirements

• Fluent/native-level Spanish and excellent English • Fully remote; can be based anywhere, provided you work CET business hours (11AM CET to 8PM CET) • Good working conditions, including Wi-Fi and electricity backups when needed • Strong technical background in technical support, IT helpdesk, hardware troubleshooting, or field service • Ability to diagnose hardware, connectivity, and software issues methodically • Experience or confidence coordinating external technicians and vendors through resolution • Ability to manage multiple open issues and technicians across different cities • Strong support mindset and ability to explain technical issues simply to non-technical colleagues • Comfortable working cross-functionally with customer service and the tech team • Self-starter comfortable working remotely • Nice to have: experience with smart lockers, IoT, or access-control hardware • Nice to have: experience coordinating or managing field technicians or installers • Nice to have: previous client onboarding or customer success experience

🏖️ Benefits

• A unique opportunity to play a key role in a rapidly growing, well-funded global startup. • Join a young, international, and ambitious team. • Strong support from our global offices and internal teams.