Junior Cloud Analyst

🕒 April 29

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Keyrus

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🤝 B2B

B2B • Data Analytics • Consulting

Keyrus is an international company passionate about leveraging data to make impactful changes in life, society, and the future. With a presence in 18 countries, Keyrus is dedicated to creating meaningful careers for its employees by fostering excellence, trust, creativity, kindness, and fun. Specializing in data analytics, data advisory, and management, Keyrus provides vendor-agnostic solutions and continuous training opportunities through its KLX platform. The company also emphasizes a healthy work-life balance with a range of benefits, including sports events, healthcare plans, and an inclusive work culture. Keyrus is committed to openness and transparency to maintain positive workplace relationships and is driven to innovate and influence the digital future.

📋 Description

• Monitor cloud environments 24x7 using monitoring and observability tools. • Triage and classify alerts, identifying severity and impact. • Execute first-level (L1) procedures according to established runbooks. • Escalate incidents to L2 and L3 teams when necessary. • Record and document all incidents in an ITSM tool. • Monitor NOC operational SLAs and KPIs. • Participate in shift handovers to ensure operational continuity. • Assist in creating and updating runbooks and technical documentation. • Communicate the status of critical incidents to stakeholders.

🎯 Requirements

• Basic knowledge of cloud infrastructure (AWS and/or Azure). • Familiarity with monitoring tools (Zabbix, Datadog, CloudWatch, Grafana or similar). • Basic networking concepts (TCP/IP, DNS, HTTP/HTTPS). • Availability to work a 12x36 shift schedule. • Good communication skills for incident logging and escalations. • Basic SQL knowledge for simple queries. • Previous NOC or L1 technical support experience is a plus. • Experience with ITSM tools (ServiceNow, Jira, Zendesk) is a plus. • Knowledge of ITIL (incident and problem management) is a plus. • Technical or university studies in IT, Networking or related fields in progress are a plus. • Basic cloud certifications (AWS Cloud Practitioner, AZ-900) are a plus. • Basic knowledge of Linux and Windows Server is a plus.

🏖️ Benefits

• Keyrus is committed to diversity and inclusion. • We encourage everyone to participate in our hiring process regardless of gender, age, race, or religion. • We do not tolerate any form of discrimination. • This commitment is reinforced throughout the hiring process and practiced within the company. • We know great results come from great teams—therefore we seek talented, passionate people who want to grow professionally and build a career with us.