Korean Customer Support Agent - Gaming

🔥 0 minutes ago

🇰🇷 South Korea – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• Provide assistance to players by resolving game-related queries and delivering customer service • Investigate game-related issues using the ticketing system • Respond to player inquiries via email and chat; no phone calls • Collaborate with internal teams on project-related requests • Provide feedback to the development team as the voice of the product • Participate in a fully online and remote recruitment process, including Google Meet interviews and Korean and English language assessments

🎯 Requirements

• Excellent Korean language skills, especially in writing • Fluent and confident Korean at a C1-C2 level • Business-level English linguistic skills; able to use English daily with colleagues • Familiarity with MS Office or Google Suite apps • Availability to work full-time, 5 days a week, including possible Saturdays and Sundays • Availability for shift work: 09:00–18:00 KST, 17:00–02:00 KST, or 01:00–10:00 KST • Interest in video games • Customer Service experience is optional, not required • Video game passion is optional, not required

🏖️ Benefits

• 4 National Insurances • Group Health Insurance • Annual leave • Paid Sick Leave • Paid Marriage Leave • Seasonal Gift Bonus • Employee Assistance Program • Full training

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