District Success Manager

Job not on LinkedIn

5 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $96.8k - $108.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Khan Academy Türkçe

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Education

Khan Academy Türkçe is a free educational platform, offering thousands of instructional videos and interactive exercises in Turkish. It serves as both a personal learning resource and a classroom educational tool, covering a wide range of subjects including mathematics, science, computer science, arts, and humanities. The platform caters to all educational levels from elementary to university and emphasizes personalized learning with a vast library that continues to grow as more content is translated into Turkish. Khan Academy Türkçe aims to provide world-class education to anyone, anywhere, without cost, and is utilized by millions of students and teachers across Turkey.

11 - 50 employees

Founded 2012

📚 Education

📋 Description

• Drive successful district implementations from post-sales throughout the lifecycle of the relationship, including onboarding, check-in calls, and preparation for account renewal • Design and deliver high-energy professional learning (virtual and onsite) tailored to PK–2 teachers, coaches, and administrators. • Build adoption plans with clear milestones; track activation and classroom use; run nudges and campaigns to lift usage • Maintain excellent CRM hygiene; capture notes, tasks, and health signals • Understand nuanced school district needs and navigate complex discussions with empathy and confidence • Devise and implement initiatives to encourage teacher and student usage and share them with district customers • Identify and share account expansion opportunities with the Khan Academy Kids district sales leader • Collaborate with the Khan Academy District Success team to ensure we are sharing best practices, customer insights, and opportunities to expand efficiently • Demonstrate a detailed understanding of the Khan Academy Kids app and web dashboard, including technical and content aspects of our product • Channel voice-of-customer to Product, Content, and Engineering to improve experience and outcomes. • Support curriculum and content alignment based on customer needs, including possible work to align to state learning standards or core curriculum adoptions

🎯 Requirements

• 3+ years of customer success, account management, or education-focused customer support experience • Deep understanding of teachers and school districts, and a clear passion for education. You understand the challenges and joys of the teachers who support the youngest students • Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats, including email, written documents, digital presentations, and verbal conversations • Track record of creating dynamic professional learning experiences—you facilitate those sessions with passion, comfort, and joy • Project management and prioritization experience and the ability to reliably execute and support dozens of school district accounts simultaneously and efficiently • Strong problem-solving skills, including using tools, technology & solutions that involve supporting sustainable and scalable systems • Ability to use data to tell a compelling story, identify needs, and drive adoption • Familiarity with school and district technology ecosystems, including common rostering like Clever, and data solutions • Fluency with early learning pedagogy and learning standards related to PK-2nd-grade classrooms • A proactive approach to support—you notice ways to support our partners and work to bring them scalable solutions before they even ask • Experience using a CRM tool to track customer progress • Experience as an elementary teacher and/or elementary administrator is strongly preferred • Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere" • Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization

🏖️ Benefits

• Competitive salaries • Ample paid time off as needed – Your well-being is a priority • 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost • Remote-first culture - that caters to your time zone, with open flexibility as needed, at times • Generous parental leave • An exceptional team that trusts you and gives you the freedom to do your best • The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education • Opportunities to connect through affinity, ally, and social groups • And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life