Kiln
Crypto • Fintech • Finance
Kiln is a leading enterprise-grade rewards management platform that specializes in enabling institutional customers to earn rewards on their digital assets through advanced staking solutions. It offers a variety of products including Validators-as-a-Service, a comprehensive enterprise dashboard, and DeFi rewards management, all designed to provide a seamless staking experience. Kiln supports a wide range of blockchain protocols, making it possible for clients to integrate staking functionality and monetize digital assets efficiently. Additionally, Kiln provides a secure and compliant environment with its SOC2 Type II certification, ensuring peace of mind for its users. With a focus on innovation, Kiln helps clients stay ahead of the curve in the evolving cryptocurrency and DeFi space.
Head of Business Operations
Job not on LinkedIn
October 23
Kiln
Crypto • Fintech • Finance
Kiln is a leading enterprise-grade rewards management platform that specializes in enabling institutional customers to earn rewards on their digital assets through advanced staking solutions. It offers a variety of products including Validators-as-a-Service, a comprehensive enterprise dashboard, and DeFi rewards management, all designed to provide a seamless staking experience. Kiln supports a wide range of blockchain protocols, making it possible for clients to integrate staking functionality and monetize digital assets efficiently. Additionally, Kiln provides a secure and compliant environment with its SOC2 Type II certification, ensuring peace of mind for its users. With a focus on innovation, Kiln helps clients stay ahead of the curve in the evolving cryptocurrency and DeFi space.
📋 Description
• Define and drive decision-making systems (e.g., RAPIDs) across Kiln. Make ownership explicit, set SLAs, and ensure disciplined follow-through. Escalate only when protocols fail. • Run a rapid-response BizOps function that unblocks teams, stabilises delivery, and restores healthy execution. Maintain a live heat map of operational risks and drive weekly removal of the top priorities. • Lead high-leverage, cross-team initiatives end-to-end — from scoping and critical path design to resourcing, delivery, and post-mortem learning. • Partner with technical teams to align investments with the roadmap, optimise resource allocation, and measure portfolio effectiveness (availability, latency, cost, security). Translate regulated and technical domains (custody, payments, KYC/AML) into clear business outcomes. • Raise the standard of operational management — refining charters, meeting cadences, communication norms, and feedback loops. Coach managers and strengthen organisational rigour while preserving domain ownership. • Own the company KPI tree and executive scorecard. Enable self-serve analytics and drive performance reviews that turn insights into decisions and actions. • Craft concise narratives for leadership and stakeholders (strategy memos, board updates, diligence materials). Institutionalise a lightweight operating cadence (OKRs, WBR/MBR/QBR, annual planning) to reinforce clarity and accountability.
🎯 Requirements
• 5–8+ years of experience in Business Operations, Strategy & Ops, or Program Delivery at high-growth tech companies; a blend of top-tier consulting and in-house scale-up experience is preferred. • Proven track record of driving accountability and resolving cross-functional issues before they escalate; confident operating as an executive proxy and force multiplier when required. • Experience in fintech, crypto, or other regulated B2B environments, ideally with exposure to custody, payments, or KYC/AML domains. • Analytical and systems-driven operator — fluent in BI tools (SQL, Looker, Metabase, etc.) and familiar with Salesforce, HubSpot, CPQ/billing platforms, Jira/Asana/Linear, and Notion/Confluence. • Exceptional written and verbal communicator, skilled at producing decision documents, playbooks, and executive-level narratives that drive clarity and alignment. • Based in EU time zones with fluent written and spoken English; French proficiency is a plus.
🏖️ Benefits
• A fast-paced, bureaucracy-free work environment • Equity share options in the business: if Kiln succeeds, we all succeed! • Competitive salary • Flexible holiday • Flexible remote working • Choose your IT equipment • Internet connection costs covered • Significant personal development budget (books, training) • Overseas tech conferences budget
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