Director, Product Education – Learning Programs

🔥 25 minutes ago

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Kinaxis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

💰 $33M Venture Round on 2000-05

Logistics • SaaS • Supply Chain Management

Kinaxis is a leading provider of supply chain orchestration solutions, specializing in AI-infused supply chain planning and management. Their flagship platform, Maestro, enables organizations to master complexity and optimize decision-making processes across the entire supply chain. By integrating advanced analytics with real-time data visibility, Kinaxis helps businesses improve operational efficiency, predict demand, and respond proactively to disruptions.

📋 Description

• Define and lead the strategy for customer and partner learning and enablement programs, ensuring alignment with product roadmap, go-to-market priorities, and customer success objectives. • Oversee the full lifecycle of customer- and partner-facing learning programs, including curriculum design and development, certification pathways, and ongoing updates. • Ensure training programs are embedded into product release cycles, enabling timely and effective customer and partner readiness for new and enhanced capabilities. • Lead the design and execution of scalable training delivery models, including instructor-led, virtual, and self-paced learning experiences and bootcamps. • Own partner learning programs, ensuring partners are equipped with the knowledge and skills required to successfully implement, support, and extend product value. • Establish and manage program operations, including planning, scheduling, governance, and delivery coordination across global audiences. • Working with finance, manage the commercial model associated with our customer and partner related training offerings. • Work directly with Product teams to translate product functionality and roadmap changes into effective learning content and delivery. • Collaborate with key stakeholders across the organization, including Sales, Customer Success and Support teams, and Partner teams to ensure learning programs support adoption, implementation success, and customer outcomes. • Define and track key performance indicators such as adoption, engagement, completion, and effectiveness; use insights to continuously improve programs. • Prepare and present program updates to senior leadership, including performance, impact, risks, and opportunities. • Oversee the management of external vendors, contractors, and platform partners as needed to support scalable program delivery.

🎯 Requirements

• Bachelor’s degree in Business, Education, or a related field; or related relevant experience. • 10+ years of experience leading customer- and partner-facing learning programs, training functions, or similar roles within a SaaS or technology environment. • 5+ years of leadership experience managing and developing global, cross-functional teams in a fast-paced, high-growth environment, with a track record of delivering scalable programs and driving operational excellence. • Proven experience designing and delivering large-scale learning programs that drive product adoption and implementation success. • An SME who understands how to create and deliver best in class content while managing the business financials to support it. • An exceptional collaborator – experience working as part of a Product organization to seamlessly deliver as part of the Product Factory. • Strong understanding of product development lifecycles and experience aligning learning programs to product releases and roadmap evolution. • Experience building and managing partner learning including certification programs. • Demonstrated ability to lead cross-functional initiatives across Product, Sales, Customer Success, and Partner organizations. • Strong operational leadership skills, with experience managing complex program delivery, scheduling, and global execution. • Experience leading and developing high-performing teams across content, delivery, and program operations. • Strong analytical skills, with the ability to measure program effectiveness and translate insights into improvements. • Excellent communication and stakeholder management skills, with the ability to influence senior leaders and drive alignment. • Experience with learning platforms, content management systems, and scalable delivery technologies. • Ability to operate in a fast-paced, evolving environment while balancing strategic priorities and operational execution.

🏖️ Benefits

• Flexible vacation and Kinaxis Days (company-wide days off) • Flexible work options • Physical and mental well-being programs • Regularly scheduled virtual fitness classes • Mentorship programs, training, and career development • Recognition programs and referral rewards • Hackathons