IT Account Manager – Expatriate

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🕒 April 1

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Kincy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

Enterprise • Cybersecurity • B2B

Kincy is an IT services and consulting firm with more than 20 years of experience helping SMEs, startups and mid-sized companies manage and run their information systems. Based in Paris, Marseille and Papeete with about 65 employees, Kincy offers SI governance and IT steering, IT operations and maintenance, and project management and integration, complemented by cybersecurity and continuous-improvement (Kaizen) services. The company provides outsourced IT functions and technical support to clients with or without internal IT teams.

📋 Description

• Ensure high-quality management of a portfolio of clients, guaranteeing their complete satisfaction. • Act as the client's primary point of contact with a proactive, personalized approach. • Provide regular client follow-up through meetings, progress updates, and steering committees. • Analyze available client data and produce reports, summaries, and clear, actionable plans. • Serve as the client's voice internally within a continuous improvement framework by identifying friction points and areas for improvement, and driving enhancements across our teams.

🎯 Requirements

• Master’s degree (Bac+5) in management, marketing, data, or computer science (or equivalent) • At least 3 years of experience in a Customer Success Manager (CSM) role • Solid understanding of information systems (system & network infrastructures, office & collaboration applications, business applications, etc.) • Excellent spoken French (minimum C1) • Strong customer service orientation, excellent interpersonal skills, and commercial acumen • Excellent communication skills by phone and in videoconferences (Teams) • Good spoken English (minimum B2)

🏖️ Benefits

• Access to online training • Opportunities to participate in establishing our agency in Antananarivo (Tananarive)