Kinsta
51 - 200 employees
Founded 2013
âïž SaaS
đ Web 3
SaaS âą Web 3 âą Cloud Computing
Kinsta is a managed WordPress hosting provider offering fast, secure, and feature-rich hosting solutions for businesses, agencies, small businesses, wooCommerce stores, non-profit organizations, and web applications. Kinsta is known for using Google Cloud's fastest servers, providing global CDN coverage, and ensuring top-tier security with SOC 2 compliance and DDoS protection. The platform offers a variety of tools such as automated backups, application performance monitoring, and image optimization to enhance website performance and security. Kinsta supports its users with expert-level customer service available 24/7/365, making it a preferred choice for over 120,000 businesses and brands worldwide. It also incorporates innovations like edge caching and continuous MySQL optimization to ensure optimal site speed and performance.
Support Engineer
đ May 7
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Kinsta
51 - 200 employees
Founded 2013
âïž SaaS
đ Web 3
SaaS âą Web 3 âą Cloud Computing
Kinsta is a managed WordPress hosting provider offering fast, secure, and feature-rich hosting solutions for businesses, agencies, small businesses, wooCommerce stores, non-profit organizations, and web applications. Kinsta is known for using Google Cloud's fastest servers, providing global CDN coverage, and ensuring top-tier security with SOC 2 compliance and DDoS protection. The platform offers a variety of tools such as automated backups, application performance monitoring, and image optimization to enhance website performance and security. Kinsta supports its users with expert-level customer service available 24/7/365, making it a preferred choice for over 120,000 businesses and brands worldwide. It also incorporates innovations like edge caching and continuous MySQL optimization to ensure optimal site speed and performance.
đ Description
âą Take ownership of issues reported by customers and see problems through to resolution. âą Research, troubleshoot, and identify solutions to resolve customer issues. âą Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. âą Provide prompt and accurate feedback to customers. âą Crave knowledge and continue to hone and improve your own technical and non-technical skills.
đŻ Requirements
âą You are completely fluent in English with excellent written communication skills. âą Great customer service skills with online customer service experience. âą Have experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page). âą Have an understanding of WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI is preferable. âą Are comfortable navigating within a command line environment, including file management, reading and interpreting server logs, and attention to detail with command line syntax. âą Have familiarity with Cloudflare, Buildpacks, Dockerfiles, third-party Git repository services (such as GitHub, GitLab, and Bitbucket), npm, or Composer is beneficial.
đïž Benefits
âą Annual remote expense budget. âą Flexible PTO. âą Paid parental leave. âą Annual professional development budget: available after one year with Kinsta. âą Sabbatical: available after three years with Kinsta (and every three years thereafter). âą Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK, Canada, and Hungary. âą Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA
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