Software Engineer – Tech Support

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🔥 23 hours ago

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Logo of KION Group

KION Group

10,000+ employees

Founded 2006

🚗 Transport

🏢 Enterprise

🤖 Artificial Intelligence

Transport • Enterprise • Artificial Intelligence

KION Group is a global leader in intralogistics solutions, specializing in warehouse automation and material handling systems. With a strong focus on sustainability, the company is committed to integrating social and environmental factors into its business practices. KION Group operates internationally, providing services and systems for optimizing warehouse processes, including automation and digitalization initiatives. The company has successfully implemented major automation projects, demonstrating significant advances in real-world AI applications. With renowned brands like Linde MH and Dematic, KION Group is dedicated to shaping the future of logistics through innovative and sustainable solutions.

📋 Description

• Provide remote, second level customer support with Dematic's Customer Service team. • Work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. • Participate in emergency situations requiring on-site support. • Analyze and improve tools, systems, and processes. • Resolve moderately difficult issues and manage recurring tasks.

🎯 Requirements

• Associate degree in Engineering, IT, or related field (Bachelor’s preferred). • 1–3 years of experience in technical support or data analysis.

🏖️ Benefits

• Career Development • Competitive Compensation and Benefits • Pay transparency • Global Opportunities

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