Associate Applied Performance Specialist

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Kitman Labs

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚽ Sports

🤖 Artificial Intelligence

💰 Series C on 2021-11

Sports • Artificial Intelligence • Analytics

Kitman Labs is a company dedicated to optimizing human achievement through advanced data intelligence and analytics. Founded and powered by practitioners and data scientists, the company focuses on providing a holistic, unified view of individual and organizational performance. Its all-in-one Intelligence Platform integrates thousands of data points to support leagues, clubs, teams, and governing bodies in reaching peak performance, particularly in sports and defense sectors. By leveraging proprietary technology and expertise, Kitman Labs helps to redefine and elevate performance outcomes through custom plans, data-driven strategies, and unified collaboration solutions. The company's mission is oriented towards winning trophies, extending careers, and solving significant challenges in performance and achievement.

📋 Description

• Support onboarding and deployment for new customers, helping them get proficient and adopt iP within their first 90 days • Play an active role in platform configuration and technical setup for new deployments, working through system builds, module configuration and integration connections • Work closely with our Performance Strategists on key accounts, providing the technical delivery that brings their strategy to life • Help club/team, league, federation and organisation staff get the most out of iP and keep them up to speed as new features ship • Work with our Performance Strategists and Sales teams to run platform demos for prospects and customers • Provide responsive customer support through our in platform support system, covering accounts assigned by the Global Manager • Handle technical account work including account creation, system and module configuration, integration connections, report generation, dashboard building, system maintenance and manual upload guidance • Bring customer feedback back to Product and Technology by logging feature requests, documenting bugs and supporting product and migration testing • Support customers globally, regardless of region

🎯 Requirements

• A background in sport, high performance or a related field, or a clear understanding of how elite and semi-professional sporting organisations operate • Curiosity about technology and a good aptitude for SaaS platforms - you pick up new software quickly and enjoy understanding how it works • Comfort with technical and configuration-heavy work - you are methodical, detail-oriented and satisfied when a complex setup comes together correctly • Clear written and verbal communication, a customer-first mindset and strong attention to detail • Comfort working across time zones with a global customer base • A bachelor's degree or equivalent experience • Hands-on experience with an athlete management system or sports performance, analytics or athlete data platform (bonus) • Knowledge of Irish football or the domestic league and club structure in Ireland (bonus) • Time spent in a customer-facing, implementation, onboarding or technical support role, ideally in sport or sports technology (bonus) • Experience working with professional or semi-professional teams, leagues or governing bodies (bonus)

🏖️ Benefits

• Competitive salary • Meaningful equity • Pension Plan • Fully paid health insurance for employee & dependants • Life Assurance • Wellness Perk • Flexible workplace with options for office-based, hybrid and remote working