Customer Solutions Architect

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $125k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

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KlearNow

WebsiteLinkedInAll Job Openings

201 - 500 employees

📦 Logistics

🤖 Artificial Intelligence

🚗 Transport

Logistics • Artificial Intelligence • Transport

KlearNow is a cutting-edge global trade platform that utilizes AI-powered solutions to simplify and automate the complex processes of global trade and customs. Founded in 2018 and based in Santa Clara, California, KlearNow provides services such as AI-powered customs clearance, trade document processing, and drayage management. The platform offers solutions that enhance efficiency, reduce manual work, and enable better decision-making for importers, exporters, freight forwarders, and customs brokers. By eliminating the need for complex integrations and providing centralized data management, KlearNow aims to futurize trade compliance and supply chain operations, significantly improving productivity and scalability.

📋 Description

• The Customer Solutions Architect is a new, purpose-built role in the Customer Success organization, part solutions architect, part solutions engineer, part trusted advisor. • This person is the technical face of KlearNow to our customers, and the customer's advocate inside our Product and Engineering teams. • Most of the work is proactive and consultative. • The Customer Solutions Architect builds a deep understanding of how each customer actually runs their customs and trade operations, then designs and refines platform configurations that fit those workflows. • They lead customer training, run technical business reviews alongside the Customer Success Manager, and advise customers on how to get more value from the platform as their volumes, lanes, and compliance requirements change. • They own the technical understanding of the issue, reproduce and isolate root cause, translate it into terms Engineering can act on, and stay with it through resolution keeping the customer informed and confident throughout, and making sure they understand what changed and why. • This is a high-leverage, high-visibility role for someone who is equally credible in a debugging session and in front of a customer's VP of Supply Chain/Trade Compliance.

🎯 Requirements

• 6–10 years in a customer-facing technical role: solutions architect, solutions engineer, technical account manager, implementation engineer, or technical support engineer. • Demonstrated ability to own technical escalations and coordinate resolution across Support, Product, and Engineering. • Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at multiple levels. • Excellent written and verbal communication. Able to explain a technical problem to an engineer and a business impact to an executive in the same day. • Proven experience delivering training or enablement to customer audiences of varying technical skill. • Highly organized, self-directed, and comfortable operating with ambiguity in a role that is being defined as it is built. • Bachelor's degree in a technical or business field, or equivalent practical experience. • Domain experience in customs brokerage, freight forwarding, trade compliance, or logistics technology. Familiarity with customs entries and global trade compliance. • Exposure to AI/ML-enabled products and how to set customer expectations around model-driven output. • Experience helping stand up a new function, playbook, or process from scratch.

🏖️ Benefits

• Competitive base salary + variable compensation tied to retention and expansion targets