Network Operations Center Analyst I

🔥 16 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐 Network Operations

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Klik.Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

Cybersecurity

Klik. Solutions is a Managed IT Services Provider founded in 2012, originally known as Federal Hill Solutions. Based in Baltimore, Maryland with offices in Ukraine and the Netherlands, Klik. Solutions has expanded its focus from data backup and protection to a comprehensive suite of managed IT solutions. These include technology support, managed data security, cloud solutions, and professional services. The company prides itself on creating a positive IT experience that fosters success for its clients, serving hundreds of customers across the Mid-Atlantic and beyond.

📋 Description

• Monitor and provide initial triage of all incidents and requests to determine support required • Monitor NOC ticket boards for monitoring alerts and triage inbound notifications • Apply best-practice troubleshooting techniques to identify problems, investigate causes, and recommend solutions • Document incidents, requests, and alerts in the Autotask ticketing system; record actions and follow up on deferred actions • Keep customers informed of call/ticket progress and status throughout resolution • Collaborate with customers and coworkers to diagnose and resolve problems • Maintain accurate ticket statuses in the queue • Troubleshoot, analyze, resolve, track, escalate, and document incidents, requests, and alerts • Resolve incidents and alerts on first contact when possible using remote desktop control and other appropriate systems • Resolve customer issues within SLA MTTR timeframes or escalate according to documented procedures • Diagnose problems through user discussions using recognition, research, isolation, and resolution steps • Assist and participate in assigned new projects • Respond to users professionally, ensuring responses are technically accurate, documented, updated, and closed per SLAs • Maintain NOC metrics and KPIs

🎯 Requirements

• A minimum of 2 years of experience in a Helpdesk / IT Support Center • Sound knowledge of computer hardware/software, mobile devices, operating systems, and network-related technologies • Excellent verbal and written communication skills, phone etiquette, data entry, and soft skills • Must be customer-focused and service-oriented, attentive to details, able to multitask, and always act with professionalism • Flexible schedule required Monday through Sunday • Microsoft Certified Professional, CompTIA A+, and/or HDI certifications are a plus

🏖️ Benefits

• Equal opportunity employment • Reasonable accommodations for qualified applicants and employees with disabilities