Customer Success Manager – Offerwall Mobile Apps

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🕒 May 17

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Klink Finance

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

₿ Crypto

💸 Finance

🌐 Web 3

💰 $300k Seed Round on 2023-08

Crypto • Finance • Web 3

Klink Finance is a crypto platform that offers a combination of quest-based task rewards and high-growth investment opportunities. Users can earn crypto by playing games, completing quests, and interacting with web3 projects, while also investing through yield services and decentralized finance protocols. Klink provides a multi-chain wallet for buying, selling, and holding crypto assets, and offers a unique $KLINK token to enhance user rewards.

📋 Description

• Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues • Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership • Monitor our offer inventory and build processes and automations to suggest the right offers to the right partners at the right time • Handle advertiser campaign queries and troubleshooting with speed and clarity • Identify upsell and expansion opportunities within the advertiser base and collaborate with the team to act on them • Build and maintain performance reports and dashboards using Metabase and PostHog • Create scalable support and success processes from scratch — we are still building here and want your input • Leverage AI tools (Claude and others) to automate repetitive tasks and improve response quality and speed

🎯 Requirements

• Experience in offerwall space, alternatively performance marketing, or mobile user acquisition in mobile gaming • You know what CPA/CPI campaigns are and how to set them up • Proven account management or customer success background with a track record of retaining and growing partnerships • Genuine curiosity about AI automation: you actively look for ways to use tools like Claude to work smarter • Strong communicator who can translate technical nuance for non-technical partners and vice versa • Data-driven mindset. You back your decisions with numbers and are comfortable in analytics tools • Familiarity with affiliate platforms and publisher monetisation (nice-to-have) • Hands-on experience with Metabase, PostHog, Intercom, Jira, or similar tools (nice-to-have) • Experience working in a startup or small team environment where scope evolves quickly (nice-to-have)

🏖️ Benefits

• Real ownership and impact from day one — no bureaucracy, no hand-holding • A team that is small enough that your work is always visible and valued • A fast-growing platform with genuine traction • The chance to build processes and systems that will shape how we operate for years to come • Remote-first and flexible — we care about output, not hours