QA Engineer – MIS

🕒 April 10

🇺🇸 United States – Remote

💵 $90k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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KnowBe4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🔒 Cybersecurity

☁️ SaaS

📚 Education

Cybersecurity • SaaS • Education

KnowBe4 is a leading platform specializing in security awareness training and simulated phishing to help organizations manage the human element of cybersecurity. The KnowBe4 HRM+ platform is used by approximately 70,000 organizations globally to bolster cybersecurity risk management strategies, integrating AI-powered solutions to improve security culture and user behavior. KnowBe4 offers a comprehensive array of products including email security, security coaching, and compliance training, designed to educate and protect against social engineering, phishing, and other cyber threats. Its innovative approach combines real-time security coaching and AI-defense agents to mitigate human risks and reduce vulnerabilities. Trusted by many top cybersecurity companies, KnowBe4 is a significant player in enhancing security awareness and compliance across industries.

📋 Description

• Develop and implement comprehensive test strategies for MIS systems and projects • Create detailed test plans and test cases for new features, enhancements, and integrations • Maintain QA best practices and standards across all platforms • Quickly adapt to and learn new systems, platforms, and business processes with minimal guidance • Proactively dig into requirements documentation to thoroughly understand system functionality • Perform thorough manual testing across the full spectrum of MIS applications and software • Execute functional, regression, integration, and user acceptance testing • Perform specialized testing of AI systems including Large Language Models (LLMs) and agentic AI, evaluating outputs for accuracy, consistency, and alignment with business requirements • Conduct performance and load testing when necessary • Design, develop, and maintain automated test scripts to appropriately support a variety of applications • Identify opportunities and implement test automation for repetitive testing scenarios • Continuously improve test automation coverage and efficiency • Identify, document, and track software defects using appropriate tools • Analyze and document bugs and errors discovered during testing phases • Provide clear, detailed reproduction steps and supporting evidence for identified issues • Collaborate with developers to ensure timely resolution of issues • Perform root cause analysis on critical bugs to prevent recurrence • Test integrations between systems to ensure data consistency, data flow, and functionality • Verify end-to-end business processes that span multiple systems • Rapidly gain understanding of business workflows to provide meaningful QA feedback • Prepare detailed test reports and quality metrics for stakeholders • Maintain up-to-date test documentation, including test cases and procedures • Report test results in a clear, concise manner for both technical and non-technical stakeholders • Develop comprehensive test plans that align with business requirements • Work closely with developers, business analysts, and product owners to understand requirements and ensure quality throughout the development lifecycle • Participate in sprint planning, daily stand-ups, backlog refinement, and retrospectives as appropriate • Work closely with teams to resolve identified issues • Stay updated on the latest QA methodologies, tools, and best practices • Propose and implement process improvements to enhance testing efficiency and effectiveness

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience • 3+ years of experience in software quality assurance • Strong experience in both manual and automated testing methodologies across SaaS platforms (NetSuite, Salesforce, Workday, etc.) • Proficiency in at least one test automation framework (Copado Robotic Testing experience is a plus) • Working knowledge of programming/query languages (SOQL, SQL, Java, Python) and API testing tools like Postman • Experience with Jira for requirement and bug management • Knowledge of CI/CD pipelines and experience with cloud platforms (AWS, Azure) • Understanding of testing approaches for AI systems, particularly for evaluating LLM outputs for accuracy and alignment with requirements • Experience with database testing and data integration validation • Familiarity with workflow automation tools (UiPath, Work-Relay is a plus) • Knowledge of security testing principles and best practices • Exceptional attention to detail with excellent analytical and problem-solving capabilities • Strong communication skills and ability to thrive in a fast-paced, collaborative environment • Self-motivated ability to quickly learn new systems and technologies with minimal supervision

🏖️ Benefits

• Company-wide bonuses based on monthly sales targets • Employee referral bonuses • Adoption assistance • Tuition reimbursement • Certification reimbursement • Certification completion bonuses • Modern, high-tech work environment