Software Engineering Manager

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $150k - $174k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

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KnowBe4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🔒 Cybersecurity

☁️ SaaS

📚 Education

Cybersecurity • SaaS • Education

KnowBe4 is a leading platform specializing in security awareness training and simulated phishing to help organizations manage the human element of cybersecurity. The KnowBe4 HRM+ platform is used by approximately 70,000 organizations globally to bolster cybersecurity risk management strategies, integrating AI-powered solutions to improve security culture and user behavior. KnowBe4 offers a comprehensive array of products including email security, security coaching, and compliance training, designed to educate and protect against social engineering, phishing, and other cyber threats. Its innovative approach combines real-time security coaching and AI-defense agents to mitigate human risks and reduce vulnerabilities. Trusted by many top cybersecurity companies, KnowBe4 is a significant player in enhancing security awareness and compliance across industries.

📋 Description

• KnowBe4's Platform Services group builds the infrastructure that every product team depends on. As a Software Engineering Manager, you own the team that shapes that foundation. • You'll lead at the intersection of identity, platform reliability, and building and growing the engineers who solve problems with direct impact on every engineer and every customer at KnowBe4. • The messaging and events platform your team owns underpins bespoke email delivery, event publish and subscribe (pub/sub, the pattern where services broadcast events and other services subscribe to the ones they care about), and outbound notification delivery across Microsoft Teams, Slack, Google Chat, and other channels for the entire KnowBe4 product suite. • Decisions made here ripple across every engineering team at KnowBe4 and the inboxes and channels of a global customer base.

🎯 Requirements

• People leadership experience: you have managed engineers directly, run hiring loops, handled performance conversations, and grown people into larger roles • Enough backend depth to lead credibly: working fluency in a typed, compiled language (Go, Rust, C#, or equivalent) and the judgment to evaluate designs, not necessarily to be the top coder on the team • AWS messaging and compute stack: ECS, Lambda, EventBridge, SQS, SNS, DynamoDB, SSM, and IAM at a level where you can reason about the systems your team designs • Event-driven architecture: pub/sub, fan-out, eventual consistency, idempotency, dead-letter handling, and delivery guarantees (at-least-once versus exactly-once and the tradeoffs between them) • Messaging and delivery domain literacy: you understand what it takes to actually get a message delivered, whether that is email reputation and bounce handling or the rate limits and retry semantics of a third-party chat API • Delivery management: roadmap planning, dependency management, and predictable shipping in a discovery-heavy platform context • Technical communication: design docs, RFCs, and architecture reviews, plus the ability to synthesize complexity into clear proposals for both engineers and executives • Lead a software team that develops software using the KnowBe4 Software Development Lifecycle and Agile Methodologies • Recommend solutions to engineering problems • Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight.

🏖️ Benefits

• company-wide bonuses based on monthly sales targets • employee referral bonuses • adoption assistance • tuition reimbursement • certification reimbursement • certification completion bonuses