Director, Title and Escrow

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🕒 May 19

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Knowledge Anywhere

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1998

☁️ SaaS

📚 Education

🏢 Enterprise

SaaS • Education • Enterprise

Knowledge Anywhere is a provider of a feature-rich Learning Management System (LMS) designed to streamline and enhance corporate training programs. The company offers a centralized platform that allows businesses to create, manage, and track training courses for employees, customers, or partners. The LMS includes advanced features such as assessments with AI, badges & leaderboards, course conversion tools, and reporting & analytics, among others. Knowledge Anywhere caters to various industries such as financial services, healthcare, manufacturing, and more. They also provide custom course development, a large course library, and virtual reality training solutions to meet diverse training needs. With a focus on compliance, employee onboarding, and talent development, Knowledge Anywhere aims to improve training efficiency and drive organizational growth.

📋 Description

• Lead national operational teams across escrow support, post‑closing, vendor management, service desk, and L&D, ensuring cohesive strategy and execution. • Develop and mentor leaders, including managers and supervisors, to build a strong leadership pipeline. • Shape organizational culture focused on service, accountability, collaboration, and continuous improvement. • Forecast and allocate resources to meet service levels across multiple functions and fluctuating transaction volumes. • Build strong relationships with brand, regional, and executive leaders to ensure alignment and partnership. • Serve as the primary operational contact for regional and brand leadership, ensuring transparency, responsiveness, and partnership. • Oversee critical escalations, cross‑functional issues, and complex transaction challenges. • Collaborate with national leaders in Operations, Finance, Accounting, Compliance, Technology, and HR to drive enterprise initiatives. • Ensure performance against KPIs, SLAs, and quality standards across all supported functions. • Represent the National Operations Center in strategic planning, enterprise projects, and cross‑departmental initiatives. • Play a key leadership role in the systems conversion effort to replace CORE. • Work with the optimization team to standardize and optimize processes across markets to ensure consistency and efficiency. • Drive automation, outsourcing, and technology adoption, with a focus on AI, to reduce manual work and improve throughput. • Implement workflow management tools, dashboards, and reporting to maintain real‑time visibility and prevent backlogs. • Use data and feedback loops to continuously improve service delivery and operational performance. • Champion change management, ensuring smooth rollout of new processes, systems, and organizational changes.

🎯 Requirements

• 10+ years of experience in escrow operations, title operations, or related real estate transaction functions. • 5+ years of leadership experience managing managers or multi‑team operations. • Multi‑state operational experience with deep understanding of real estate transaction requirements. • Proven success leading large, diverse teams in a high‑volume, deadline‑driven environment. • Strong executive communication skills, with the ability to influence and collaborate across all levels. • Expertise in operational process design, workflow management, and performance optimization. • High attention to detail, with strong analytical and problem‑solving skills. • Ability to lead through change, manage competing priorities, and drive enterprise‑level initiatives. • Proficiency with escrow, title, and workflow management systems, with a strong orientation toward technology‑enabled operations.

🏖️ Benefits

• EOE including disability/veteran • At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position