Course Developer – Skills Coach, Service Designer Apprenticeship (Level 6)

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🕒 June 2

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KnowledgeBrief

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

Education

KnowledgeBrief is a provider of leadership and management training, specializing in developing individuals into effective leaders. They offer a range of courses and apprenticeships geared towards enhancing leadership skills at all levels, from new team leaders to senior strategic leaders. Their offerings include Chartered Management Institute (CMI) accredited apprenticeships and qualifications. KnowledgeBrief also offers personalized coaching and resources for individuals and organizations, aimed at increasing capability, performance, and staff retention. Their learning platform provides an engaging and effective learning experience, adapted to meet the specific needs and goals of businesses and individuals.

📋 Description

• Design and develop curriculum content aligned to the Service Designer apprenticeship standard and EPA requirements • Deliver engaging workshops, coaching sessions, and group learning experiences • Support learners to apply service design principles within real workplace contexts • Collaborate with the Curriculum Innovation Manager and Digital Learning Team to create high-quality learning materials and assets • Monitor learner progress, conduct tripartite reviews, and support learners towards successful completion and EPA readiness • Contribute to standardisation, quality assurance, and continuous improvement activity across programmes • Build positive relationships with learners, employers, and colleagues across the organisation • Maintain accurate learner records and support compliance requirements

🎯 Requirements

• Occupational experience in service design, UX, or a related field • Strong understanding of user research, journey mapping, service blueprinting, prototyping, and systems thinking • Experience designing learning, curriculum, or training materials • Experience coaching, mentoring, or supporting professionals in development • Strong understanding of adult learning principles • GCSE English and Maths (or equivalent)

🏖️ Benefits

• Dedicated monthly CPD time to support your development • 5.6 weeks’ annual leave plus bank holidays • Two-week company closure over Christmas and New Year • Company sick pay • Access to our Employee Assistance Programme and wellbeing support • Opportunities to contribute to cross-team projects and organisational growth • A remote-first environment with opportunities to connect in person