Application Support Analyst – Mainframe

Job not on LinkedIn

6 hours ago

🌾 North Dakota – Remote

Although this job is listed in North Dakota, this company may be open to hiring remote in other states.

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

Apply Now

Receive Emails with Similar Jobs

Knowledge Services

WebsiteLinkedInAll Job Openings

B2B • Cybersecurity • SaaS

Knowledge Services is a Managed Service Provider focused on serving both public and private sectors by delivering transformative solutions. They specialize in staff augmentation, workforce management, cybersecurity services, and survey management, utilizing proprietary technology like dotStaff™ to streamline processes. Committed to enhancing efficiency and improving program outcomes, Knowledge Services aims to empower organizations through data-driven insights and systematic vendor management.

- employees

🤝 B2B

🔒 Cybersecurity

☁️ SaaS

📋 Description

• Provide system analysis and support for IT applications, ensuring smooth operations and assisting with enhancements as needed. • Analyze business processes and application functionality to identify improvement opportunities. • Provide day-to-day support for IT systems, including issue resolution and user assistance. • Document system configurations, workflows, and support procedures. • Collaborate with developers and other IT staff within HHS and NDIT to implement changes or enhancements. • Assist with testing and validation of application updates. • Maintain clear communication with stakeholders regarding system performance and changes. • Coordinate work with NDIT technical staff to meet state IT standards and requirements. • Participate in project work as directed by the program manager and as assigned by the project management team, the approved project plans, and the approved project schedules.

🎯 Requirements

• 5+ years' experience in application support and system analysis or related IT roles. • Proficiency in mainframe technologies, including ADABAS database management and NATURAL programming. • Proven ability to troubleshoot, maintain, and enhance enterprise applications and the data workflows that connect them. • Experience supporting enterprise applications and complex data workflows. • Basic to intermediate SQL skills for data queries and reporting. • Familiarity with batch processing, job scheduling tools (e.g., Control-M), and data integration processes. • Understanding of incident management tools (e.g., ServiceNow, Remedy) • Ability to communicate effectively with technical and non-technical audiences. • Strong problem-solving and troubleshooting skills.

🏖️ Benefits

• Local/Hybrid work model is preferred, but a remote may be considered • Equal Opportunity Employer