Customer Experience Associate

🕒 December 22, 2025

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Koala Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

⚕️ Healthcare Insurance

🧘 Wellness

eCommerce • Healthcare Insurance • Wellness

Koala Health is a company dedicated to simplifying pet medication by providing a seamless service that verifies prescriptions, sorts and packages medications, and delivers them directly to customers without any service or shipping fees. Specializing in vet-approved medications and health products, Koala Health ensures pet owners have easy access to necessary treatments such as heartworm prevention, flea and tick control, allergy relief, and digestive health supplements. With a focus on convenience and reliability, Koala Health partners with veterinarians to ensure pets receive the best care possible. Customers can enjoy significant savings on their first orders with various promotional codes and join a community committed to the wellbeing of pets.

📋 Description

• Assist customers over the phone and email with product and service questions • Manage both inbound and outbound calls and emails • Proactively identify solutions to questions you anticipate our pet owners have in each interaction • Take a hands-on approach to resolving every issue, owning it from start to finish • Provide a best-in-class service experience for our customers while working in a fast-paced environment • Provide our customers with technical support when navigating our website • Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience

🎯 Requirements

• High school diploma or equivalent • 6+ months of professional experience working with computer and web based tools • 1+ years of customer service experience or Veterinary care experience • Ability to work 9:30am - 6pm ET, Monday - Friday • Comfortable with virtual environments, including phone contact with customers for the duration of your shift • Excellent communication skills (spoken and written)

🏖️ Benefits

• Competitive base salary with performance-based incentives • Medical, dental, and vision insurance with partial dependent coverage • Generous PTO • 401(k) plan • Remote-first culture built on flexibility and trust • Supportive, close-knit team that celebrates wins and learns fast • Meaningful mission helping modernize pet health