Customer Success Manager

🔥 13 hours ago

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Kodiak Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

☁️ SaaS

🤝 B2B

📋 Compliance

SaaS • B2B • Compliance

Kodiak Solutions is a healthcare-focused SaaS company that provides a cloud-based Revenue Cycle Analytics (RCA) platform and expert services to hospitals and health systems. The company combines a large clinical and financial data pool with proprietary analytics and in-house specialists to optimize revenue cycle operations, improve net revenue, support government reimbursement and compliance, and automate workflows for finance and risk teams. Kodiak primarily serves enterprise healthcare organizations and finance/revenue cycle leaders with data-driven insights, reporting, and advisory solutions.

📋 Description

• Serve as the primary point of contact for an assigned portfolio of customers, building trusted, multi‑level relationships. • Lead customer onboarding to ensure successful implementation, clear expectations, and early value realization. • Drive product adoption and ongoing engagement aligned to customer goals and business outcomes. • Monitor account health, identify risks and opportunities, and execute action plans to improve retention and results. • Act as a customer advocate by partnering cross‑functionally with Product, Implementation, Support, and Leadership. • Analyze and review performance metrics with customers, delivering insights, recommendations, and strategic roadmaps. • Facilitate QBRs and other strategic touchpoints to demonstrate value and strengthen long‑term partnerships. • Manage escalations and renewals for assigned accounts, ensuring timely issue resolution, accurate forecasting, and successful renewals.

🎯 Requirements

• 2+ years of experience in Customer Success, Account Management, or related client facing‑roles in SaaS, technology, or professional services. • Experience in the Healthcare Revenue Cycle industry and Planhat, preferred. • Strong communication, presentation, and relationship building‑ skills. • Ability to simplify complex information, manage competing priorities, and work both proactively and reactively in a fast-moving‑ environment.