Infios
1001 - 5000 employees
We relentlessly make supply chains better. For everyone. No matter your business size. Whatever your goal. No matter the challenge. No matter your starting point. We will meet you where you are to create the future you need.
Service Desk Analyst
🔥 0 minutes ago
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Infios
1001 - 5000 employees
We relentlessly make supply chains better. For everyone. No matter your business size. Whatever your goal. No matter the challenge. No matter your starting point. We will meet you where you are to create the future you need.
📋 Description
• Provide support via phone and ticketing system, gathering and documenting all relevant issue details • Troubleshoot software-related issues and resolve cases based on runbooks, policies, and procedures • Assess, triage, and route cases to appropriate teams; escalate based on severity when needed • Ensure clear communication with customers and internal teams while meeting SLA targets • Handle critical cases, maintain low escalation rates, and ensure high call responsiveness • Collaborate with internal/external stakeholders and contribute to documentation and Tier 1 service improvements; maintain high CSAT
🎯 Requirements
• 0–1 year of technical customer support experience • Fluent in English • Strong customer service mindset with the ability to multitask and prioritize effectively • Solid analytical, troubleshooting, and problem-solving skills • Self-managed, quick learner with the ability to adapt to new tools and processes • Excellent communication and interpersonal skills (written and verbal) • Team-oriented, proactive attitude with high integrity • Preferred: Experience with supply chain software (e.g., WMS, order/inventory management) • Knowledge of databases (SQL/Oracle), queries, and stored procedures • Experience with operating systems and RF hardware • Familiarity with labeling software (e.g., Bartender) • Experience with voice solutions (e.g., Honeywell) • Experience with ServiceNow or similar ticketing systems
🏖️ Benefits
• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events
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