Service Delivery Manager – Accounts Receivable

Job not on LinkedIn

🔥 0 minutes ago

🌐 Germany, Portugal, +1 more countries – Remote

🇩🇪 Germany – Remote 🇵🇹 Portugal – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Accounts Receivable

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Körber

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🎖️ Defense

Consulting • Healthcare • Defense

Körber is an international leading technology group with over 12,000 employees in more than 100 locations worldwide. The company operates in four key business areas: Digital, Pharma, Supply Chain, and Technologies. Körber focuses on developing innovative products, solutions, and services aimed at technological leadership and sustainability. It is committed to implementing sustainability initiatives, achieving net-zero CO₂ emissions by 2040, and maintaining high standards in ecodesign and lifecycle assessments. Körber is recognized for its strategic ecosystem partnerships, particularly in the pharma and biotech industries, and is involved in the fields of manufacturing logistics, artificial intelligence, and automation technologies.

📋 Description

• Lead the Accounts Receivable service delivery organization within Körber GBS Finance • Own reliable, compliant, and customer-oriented AR operations across countries and Körber entities • Manage approximately 20 employees and ensure clear governance, consistent service standards, and strong operational performance • Professionalize, standardize, and harmonize AR and O2C processes globally • Drive global harmonization of AR automation, including SAP S/4 requirements, workflow standards, reporting, and controls • Serve as a senior AR contact for Sales, Key Account Management, Order Management, project teams, service organizations, Finance, Treasury, Tax, Legal, Process Owners, and IT • Drive root-cause resolution for overdue receivables, payment allocation issues, customer disputes, billing interface problems, and unclear account balances • Monitor AR KPIs, service levels, automation rates, cash-in performance, overdue receivables, aging, unapplied cash, dispute resolution, collection effectiveness, and escalation volumes • Ensure sustainable remediation of control gaps and inefficiencies • Lead an international team in a matrix organization while balancing global standards with regional business requirements • Support operating-model and automation change and foster ownership, continuous improvement, and cross-functional collaboration

🎯 Requirements

• Completed degree in business administration, finance, accounting, controlling, or a comparable field of study • Several years of leadership experience in Accounts Receivable, Order-to-Cash, finance operations, shared services, or GBS, ideally in an international or matrix organization • Strong AR and O2C process expertise, including cash application, incoming payment allocation, dunning, collections, dispute management, customer account management, credit-management interfaces, billing interfaces, project-related receivables, open-item management, month-end close support, internal controls, and reporting • Practical experience in AR automation solutions and SAP, ideally including SAP S/4 process design or transformation exposure • Proven experience leading international teams and setting consistent standards while respecting regional stakeholder needs, local regulations, and differing process maturities • Experience developing experts, building trust across functions, and leading teams through standardization, automation, and change • Fluent in English • German or other additional languages are an advantage • Track record in shaping future-oriented AR or collections operating models, including automation roadmaps, governance, and change management

🏖️ Benefits

• Country-specific benefits, varying depending on the country of employment • Benefits discussed individually during the interview process