Cloud Operations Engineer

Job not on LinkedIn

🔥 15 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Kofax

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $1.9M Post IPO equity on 2015-02

SaaS • Enterprise • Artificial Intelligence

Kofax is an enterprise software company (now operating as Tungsten Automation) that provides intelligent workflow automation and document processing solutions. With a roughly 40-year legacy and a team of about 2,200 employees across 32 countries serving 25,000+ global customers, Kofax/Tungsten focuses on intelligent document processing (IDP), OCR, robotic process automation (RPA), business process management (BPM), invoice/AP automation, e‑invoicing, digital mailroom, e-signature and other workflow and transaction automation capabilities. The company emphasizes AI-driven automation and process orchestration to help organizations improve efficiency, reduce costs, and automate document- and transaction-intensive processes.

📋 Description

• Assist in the support and management of the Kofax Cloud Solutions technology stack • Provide first-class system operation and support to the Kofax Software cloud enterprise • Demonstrate technical maturity and professional communication with various stakeholders • Participate in weekly on call rotation • Maintain system patches and updates • Be the first line of contact for daily operations towards vendors • Maintain up-to-date records of all system assets and licenses • Manage storage volumes and resources effectively • Monitor system status, performance metrics, and capacity • Report irregularities and identify incidents • Monitor vendor performance periodically to ensure service levels are met

🎯 Requirements

• Working experience with either AWS or Azure or both • Working experience with Linux and or Windows Server • Information Technology-related college degree or equivalent work experience • Experience with SQL Server • Comprehensive understanding of networking protocols, technologies, and LAN/VLAN configurations • Strong technical, analytical, and problem-solving skills • Excellent written, verbal, and organizational skills • Troubleshoot issues expediently • Work collaboratively as part of the Cloud team • Escalate support with outside consultants/vendors when necessary • Transfer technical knowledge to other team members • Prioritize and manage multiple tasks while remaining detail-oriented • Communicate, in writing and orally, in a professional fashion • Accurately and professionally document all work.