KOFISI - Centres of Productivity
201 - 500 employees
🤝 B2B
🏢 Enterprise
⚡ Productivity
B2B • Enterprise • Productivity
KOFISI is Africa's leading workspace provider, specializing in sophisticated office design and community spaces across multiple locations. The company offers various membership options for desk, private, and bespoke offices, catering to the diverse needs of businesses. KOFISI is dedicated to creating productive and inspiring work environments that enhance team efficiency and support business success, while also engaging in community impact initiatives to empower youth and improve educational opportunities.
Digital Experience Lead
Job not on LinkedIn
🕒 May 15
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KOFISI - Centres of Productivity
201 - 500 employees
🤝 B2B
🏢 Enterprise
⚡ Productivity
B2B • Enterprise • Productivity
KOFISI is Africa's leading workspace provider, specializing in sophisticated office design and community spaces across multiple locations. The company offers various membership options for desk, private, and bespoke offices, catering to the diverse needs of businesses. KOFISI is dedicated to creating productive and inspiring work environments that enhance team efficiency and support business success, while also engaging in community impact initiatives to empower youth and improve educational opportunities.
📋 Description
• Take KOFISI’s existing customer journey maps and convert them into a comprehensive digital experience framework • Map the full lifecycle from discovery and sales through onboarding, daily use, renewal, and offboarding • Identify friction points in the current journey and design digital solutions • Define the client type framework at the commercial level • Design a tiered access model for employee workforce • Own every touchpoint of the member app • Write detailed product requirements and user stories • Lead user testing and feedback loops post-launch • Work with each department head to understand their core software and define how it integrates • Act as the primary liaison with the Workspace Man application vendor
🎯 Requirements
• 5–10 years in product management, digital experience, or customer experience roles • Proven experience managing vendor relationships for workspace, hospitality, or enterprise technology platforms • Strong requirements-writing ability • Experience designing tiered access or permissions frameworks for multi-user platforms • Familiarity with workspace management platforms • Comfortable working across multiple markets with different currencies, languages, and operational contexts • Bachelor’s degree in business, Design, Hospitality Management, or equivalent practical experience.
🏖️ Benefits
• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events
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