Kognitive Sales Solutions
B2B • Recruitment • Education
Kognitive Sales Solutions is a Canada-based field sales and retail marketing firm that provides bespoke staffing, field marketing, and sales support services to clients across retail, tech, and service industries. The company recruits, trains and deploys large teams of field representatives and digital staff, backed by behaviorally-driven sales training, a proprietary tech stack and CRM for tracking campaign performance, and consulting services in operations and leadership development. Kognitive emphasizes measurable ROI, workforce development, and blended in-person and e-commerce sales support.
Outbound Sales Agent
3 days ago
Kognitive Sales Solutions
B2B • Recruitment • Education
Kognitive Sales Solutions is a Canada-based field sales and retail marketing firm that provides bespoke staffing, field marketing, and sales support services to clients across retail, tech, and service industries. The company recruits, trains and deploys large teams of field representatives and digital staff, backed by behaviorally-driven sales training, a proprietary tech stack and CRM for tracking campaign performance, and consulting services in operations and leadership development. Kognitive emphasizes measurable ROI, workforce development, and blended in-person and e-commerce sales support.
📋 Description
• Manage a high volume of inbound and outbound communications — including calls, texts, emails, and chats — to generate, nurture, and secure qualified appointments for both Sales and Service departments. • Proactively engage potential customers through the Optimy platform, identify their needs, and connect them with the right representative to guide their purchase journey. • Collaborate with the Optimy Tool to monitor website traffic, identify potential candidate interactions, and engage appropriately. • Deliver outstanding pre-sale experiences by understanding customer needs and offering effective solutions to drive recruitment and customer conversions. • Meet or exceed all pre-determined sales and appointment-setting metrics. • Respond promptly and professionally to all incoming leads, phone calls, and chats for both sales and service inquiries. • Conduct outbound calls for equity mining, lease retention, and service reminders/specials. • Schedule qualified appointments, ensuring accurate and complete information is recorded in the CRM. • Maintain consistent follow-up with unsold leads, no-show appointments, and declined service recommendations. • Accurately log and update all customer interactions within the CRM and BDC systems. • Follow established scripts and talk tracks while adapting to each customer to maintain a professional and positive brand image.
🎯 Requirements
• 1–2 years of experience in customer service, inside sales, or call center role — automotive experience is an asset. • Proficiency with automotive CRM platforms (e.g., VinSolutions, eLead, DealerSocket, etc.). • Excellent verbal and written communication skills. • Strong organizational skills and the ability to manage multiple tasks and follow-up streams simultaneously. • Proven ability to meet or exceed appointment-setting quotas and performance metrics. • Experience in both sales and service BDC functions (preferred). • Familiarity with digital retailing tools and chat platforms (preferred). • Bilingual in English and French is an asset but not required.
🏖️ Benefits
• Opportunity to work with a growing, customer-focused dealership team. • Supportive environment with comprehensive training and development. • Competitive compensation and performance-based incentives. • Incredible mentors & investors that are an active part of the company. • Flexible schedule. • Fully Remote.
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