Kong Inc.
API • SaaS • Enterprise
Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.
Senior Technical Customer Success Manager
October 22
Kong Inc.
API • SaaS • Enterprise
Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.
📋 Description
• Onboard new customers while validating and identifying customer needs, key project timelines, potential challenges and risk factors • Understand, advocate and document customer’s use case, architecture and roadmap • Drive adoption and implementation of Kong product features by leading hands-on product demonstrations and technical workshop sessions • Work with customers to explore new use-cases and expand Kong’s API platform usage • Document path to ROI through Joint Success Plan and playback business value • Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner • Be Involved in customer’s renewal and expansion • Effectively manage the tracking and resolution of customer escalations on behalf of product and services • Manage customer accounts with Kong’s customer maturity model framework • Periodic review of Kong implementation and walk through best practices • And any additional tasks required by manager
🎯 Requirements
• 3-5 years of experience working in a technical, customer-facing role (Technical Account Management, Sales Engineering, Technical Support, Professional Services) • Hands-on experience with DevOps or full-stack application development or microservices on cloud computing • Excellent communication skills and an ability to concisely articulate complex technical issues and solutions • Storytelling with data to articulate business value realised though Kong products • Strong collaboration and teamwork with cross-functional teams (Sales, Product, Engineering, Marketing, Support, etc.) to represent the voice of the customer. • Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision • Experience managing multiple projects at a time while focusing on attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention • Prior experience administering/interacting with an API management platform (plus) • Prior experience working for a technology startup (plus)
🏖️ Benefits
• Competitive salary • Flexible working hours • Professional development opportunities
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