KonnectHub
11 - 50 employees
🎯 Recruiter
🤝 B2B
Recruitment • B2B
KonnectHub is a remote staffing and virtual assistant company that connects businesses with top-tier virtual staff for administrative, customer service, bookkeeping, IT/web development, digital marketing and other back-office roles. The company offers tailored remote teams, managed onboarding, HR and IT support, flexible pricing and a cost-calculator to help businesses scale more efficiently and reduce hiring overhead. KonnectHub targets startups and growing enterprises seeking scalable, cost-effective outsourced talent.
IT Support Specialist
Job not on LinkedIn
🕒 August 9, 2025
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KonnectHub
11 - 50 employees
🎯 Recruiter
🤝 B2B
Recruitment • B2B
KonnectHub is a remote staffing and virtual assistant company that connects businesses with top-tier virtual staff for administrative, customer service, bookkeeping, IT/web development, digital marketing and other back-office roles. The company offers tailored remote teams, managed onboarding, HR and IT support, flexible pricing and a cost-calculator to help businesses scale more efficiently and reduce hiring overhead. KonnectHub targets startups and growing enterprises seeking scalable, cost-effective outsourced talent.
📋 Description
• Provide first-line technical support to employees and clients via phone, email, chat, or in person. • Diagnose and resolve hardware, software, and network issues on time. • Install, configure, and maintain operating systems, applications, and peripherals. • Manage user accounts, permissions, and access rights in line with security policies. • Monitor system performance, perform regular updates, and apply security patches. • Escalate complex issues to higher-level IT staff or external vendors when needed. • Maintain accurate documentation of support requests, resolutions, and IT assets. • Train staff on basic IT functions, security best practices, and troubleshooting techniques. • Assist with system backups, disaster recovery procedures, and data protection compliance. • Support onboarding of new hires by setting up workstations, accounts, and software access.
🎯 Requirements
• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred). • Proven experience in an IT support, helpdesk, or technical support role. • Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and productivity software. • Familiarity with networking concepts (LAN/WAN, TCP/IP, VPN). • Experience with remote support tools and ticketing systems. • Strong problem-solving skills and ability to work under pressure. • Excellent communication and customer service skills. • Ability to prioritize and manage multiple tasks effectively.
🏖️ Benefits
• 100% remote – work from anywhere. • An inclusive and supportive work environment. • Competitive salary. • Opportunities for career growth and professional development. • Supportive and collaborative team environment.
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