Customer Success Engineer – Tekla, Revit

🕒 May 26

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KOPE

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

Construction • SaaS

KOPE is a software platform specifically designed for productizing construction. It enables users to apply real-world building products directly to digital design projects, thereby reducing expensive rework and providing accurate cost estimates quickly. KOPE focuses on integrating offsite construction solutions, which enhances the quality and speed of building projects while also optimizing for better material use and sustainability. This platform is geared towards suppliers of offsite products, helping them integrate their offerings into construction projects more efficiently, and for specifiers looking to discover offsite solutions for their endeavors.

📋 Description

• Support onboarding, deployment and ongoing adoption of KOPE workflows across client projects • Configure, test and support Tekla and Revit workflows, including integrations and downstream fabrication processes • Work directly with customers to understand delivery requirements, implementation challenges and project objectives • Collaborate with product and development teams to support testing, validation and continuous workflow improvement • Help define and maintain best-practice implementation approaches, onboarding material and technical documentation • Support workshops, training sessions and customer review meetings across global project teams • Contribute to future product and roadmap development through direct customer engagement and project feedback

🎯 Requirements

• Advanced working knowledge of Tekla Structures is essential • Strong working knowledge of Revit and BIM delivery workflows • Minimum 3 years’ experience within the Architecture, Engineering or Construction industry • Experience supporting digital delivery, BIM coordination or technical implementation workflows • Understanding of fabrication, offsite construction or DFMA workflows advantageous • Experience in technical support, customer success, implementation or software deployment beneficial • Strong communication and stakeholder management skills • Highly organised with strong attention to detail • Comfortable working directly with customers and problem solving in live project environments • Proactive, adaptable and keen to work in a fast-moving environment • Interest in automation, digital workflows and emerging construction technology

🏖️ Benefits

• Remote first • Flexible working style • Relaxed and fun culture • Greenfield development with no legacy apps • Autonomy & responsibility encouraged • Generous holiday allowance - 23 days paid holiday plus public and bank holidays • Aviva Health Insurance • Winter leave – the office closes between Christmas eve and 1st January (inclusive) this is in addition to your personal annual leave • All-company in person events • Generous maternity, paternity and parental leave policy