Kora
51 - 200 employees
Korapay allows businesses and institutions to scale faster by providing them with a robust and powerful core payment engine that eliminates the complications associated with simple and bulk transactions.With our payment solutions, you can easily accept or send payments.
Merchant Success Analyst
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Kora
51 - 200 employees
Korapay allows businesses and institutions to scale faster by providing them with a robust and powerful core payment engine that eliminates the complications associated with simple and bulk transactions.With our payment solutions, you can easily accept or send payments.
📋 Description
• Providing top-quality support to our new and existing merchants while ushering them into new markets, products or operations, helping to ensure customer satisfaction and strengthen merchant relationships. • Build and maintain strong, long-lasting customer relationships, being the owner of the personalized relationship with customers. • Expand current relationships with customers, focusing on the development of new products and operations. • Analyze prospects’ business requirements and work closely with the relevant internal stakeholders to help customize specific products to meet their needs. • Understand customers’ needs and suggest upgrades or additional features to meet their requirements. • Provide the Product team with customers’ feedback to help identify potential new features or products. • Report to the Head, Merchant Success and work as part of the vibrant Merchant Success team to ensure utmost merchant satisfaction amidst the high volume. • Working collaboratively with our Engineering, Product, Sales, Marketing and Compliance teams, to ensure each merchant is onboarded in a professional, and timely manner.
🎯 Requirements
• A minimum of 2 years experience in a similar role in a B2B environment, financial services or banking industry. • Experience in dealing with customers to ensure high-quality interaction management and query handling. • Passion for customer success and deep interest in understanding client needs. • Great written and verbal communication skills - needed for communicating with a range of people, both internally and externally, and good presentation skills. • Ability to achieve optimal conversation ratings and standard KPIs. • Experience in delivering client-focused solutions based on customer needs. • Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them. • Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time. • Strong analytical and problem-solving skills. • Passion for customer success and deep interest in understanding client needs. • Finally, you promote a “customer first” environment at all times.
🏖️ Benefits
• Health insurance • Sponsored and tailored training • Paid parental leave • Paid time-off • Flexible work style • Annual performance bonus • Low-interest loans • Group Life Insurance • Access to up to four therapy sessions monthly • Day off on your birthday 🎂 🎁 🎉 • Employee interest groups that provide supportive communities within Kora • Great company culture and the opportunity to work with a highly collaborative team building something great!
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