Koru UX Design
11 - 50 employees
⚕️ Healthcare Insurance
☁️ SaaS
🤖 Artificial Intelligence
Healthcare Insurance • SaaS • Artificial Intelligence
Koru UX Design is an award-winning user experience design agency specializing in UX solutions for healthcare product teams. The company has completed over 1500 healthcare UX projects, servicing both startups and established industry leaders. Koru UX Design provides seamless UX collaboration to help healthcare companies launch products confidently, optimize current offerings, and scale faster through embedded design services. With expertise in UX audits, rapid prototyping, and agile design, they cater to growth-focused companies seeking to enhance user experiences. Recognized globally for their UX excellence, Koru UX Design focuses on creating intuitive and consistent user experiences in complex fields like telehealth, EHR, and patient management, while addressing industry-specific challenges such as security and privacy, regulatory compliance, and high-stakes use cases.
Lead UX Researcher
🕒 May 5
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Koru UX Design
11 - 50 employees
⚕️ Healthcare Insurance
☁️ SaaS
🤖 Artificial Intelligence
Healthcare Insurance • SaaS • Artificial Intelligence
Koru UX Design is an award-winning user experience design agency specializing in UX solutions for healthcare product teams. The company has completed over 1500 healthcare UX projects, servicing both startups and established industry leaders. Koru UX Design provides seamless UX collaboration to help healthcare companies launch products confidently, optimize current offerings, and scale faster through embedded design services. With expertise in UX audits, rapid prototyping, and agile design, they cater to growth-focused companies seeking to enhance user experiences. Recognized globally for their UX excellence, Koru UX Design focuses on creating intuitive and consistent user experiences in complex fields like telehealth, EHR, and patient management, while addressing industry-specific challenges such as security and privacy, regulatory compliance, and high-stakes use cases.
📋 Description
• Lead end-to-end research across discovery, validation, and usability phases — from framing the brief to stakeholder readout • Design and run studies across methods: stakeholder interviews, discovery sessions, usability tests, diary studies, and co-creation workshops • Synthesise complex findings into strategic outputs: journey maps, service blueprints, opportunity frameworks, and research reports calibrated to client context • Design research for AI-powered products — evaluating trust calibration, user mental models, and failure-mode discovery — using simulation-based stimuli where appropriate • Lead pre-research alignment sessions to surface stakeholder assumptions and close scope gaps before fieldwork begins • Serve as the research voice in client-facing conversations; translate findings for product owners, engineering leads, and program managers • Proactively identify new research opportunities within ongoing engagements and make a case for scope extension or follow-on phases • Mentor junior researchers and UX designers on research craft through embedded coaching on live projects • Own ResearchOps infrastructure: explorator and evaluative research frameworks, templates, and tooling that scales across the vertical • Bring a point of view on emerging research methods, tools, and AI product evaluation approaches • Contribute to Koru's research practice model — how we staff engagements, scope research phases, and frame research value to clients
🎯 Requirements
• 7–11 years of hands-on UX research experience, with at least 3 years in a lead or senior capacity • Direct experience conducting research for enterprise or B2B products — SaaS, healthcare, automation, finance, or complex internal tools • Strong stakeholder management: you can run alignment sessions, address and refine poorly scoped briefs, and earn trust with senior client-side stakeholders • Proven ability to handle ambiguous, open-ended briefs in a consultancy or agency context — you structure what's unclear and find ways to begin • Experience building research operations infrastructure — templates, frameworks, or process improvements that benefited a team, not just your own practice • Comfort working with US-based users and stakeholders, adapting communication and recruitment to cross-timezone constraints • Excellent written and verbal communication — crisp reports, confident presentations, and the ability to facilitate a mixed-stakeholder room
🏖️ Benefits
• Real research leadership scope — you'll define how we do research, not just execute it • Work on complex enterprise products across healthcare, automation, and AI — the kind of problem spaces where research actually changes what gets built • Opportunities for continuous learning: LinkedIn Learning, professional trainings, and conference exposure • Flexible working hours with remote options • A collaborative culture where research is treated as a strategic function, not a delivery service
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