Kovo
1 - 10 employees
💳 Fintech
Fintech
Kovo is a company that offers credit-building services designed to help individuals improve their credit scores. With no credit check required, Kovo provides customers with the opportunity to make timely payments which are reported to all four major credit bureaus: TransUnion, Equifax, Experian, and Innovis. This service allows users to potentially enhance their creditworthiness by tracking their FICO scores and earning cash rewards for their credit-building activities. Additionally, Kovo offers identity monitoring to protect customers against data breaches and identity theft. Kovo positions itself as a public benefit corporation, focusing on providing value and improving financial opportunities for its customers.
Customer Experience, AI
Job not on LinkedIn
🔥 1 hour ago
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Kovo
1 - 10 employees
💳 Fintech
Fintech
Kovo is a company that offers credit-building services designed to help individuals improve their credit scores. With no credit check required, Kovo provides customers with the opportunity to make timely payments which are reported to all four major credit bureaus: TransUnion, Equifax, Experian, and Innovis. This service allows users to potentially enhance their creditworthiness by tracking their FICO scores and earning cash rewards for their credit-building activities. Additionally, Kovo offers identity monitoring to protect customers against data breaches and identity theft. Kovo positions itself as a public benefit corporation, focusing on providing value and improving financial opportunities for its customers.
📋 Description
• Review AI agent performance and real customer interactions to ensure automation handles more cases efficiently while maintaining high quality and customer satisfaction • Identify patterns across conversations and use them to improve agents, workflows, and self-serve experiences • Build, refine, and actively manage AI-driven support logic • Proactively expand automation into new areas to reduce manual work and increase system coverage • Support customers on complex, sensitive, or edge-case issues that require manual investigation • Handle escalations, regulatory complaints, and high-stakes scenarios with care and ownership • Follow issues through until there is a real resolution
🎯 Requirements
• 4+ years or equivalent depth of experience at a high-growth consumer startup operating in a technology-enabled and regulated (fintech) environment • Bonus: Familiarity with SQL for pulling data and identifying trends
🏖️ Benefits
• Offers benefits
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