Client Implementation Associate

Job not on LinkedIn

November 25

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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KPA

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Compliance • SaaS • Consulting

KPA is a company specializing in Environmental Health and Safety (EHS) software, training, and consulting services. They offer a comprehensive EHS software platform that includes features such as incident reporting, equipment inspections, contractor management, and sustainability solutions. With a focus on safety and compliance, KPA serves various industries including automotive, construction, distribution, and more. Their solutions are designed to engage employees, instill a culture of safety, and ensure regulatory compliance. KPA's services include on-site and online training delivered by a team of certified EHS experts, as well as consulting services for workplace safety and compliance. Their platform helps clients manage safety programs efficiently, reducing recordable incidents and improving productivity.

201 - 500 employees

Founded 1993

📋 Compliance

☁️ SaaS

📋 Description

• Perform setup and configuration of KPA EHS client sites from a technical and operational perspective • Project managing the delivery of clients into onboarding production • Working with customers to understand their requirements in products and services • Identify and determine any implementation risks that exist and a path to solution • Provide configuration and integration guidance to new clients as part of training and onboarding • Creatively resolve implementation issues and customer problems using existing platform functionality • Build rapport and trust with clients to ensure an exceptional onboarding experience • Influence decision makers to clear project issues and roadblocks • Educate client administrators on how to setup and use KPA EHS to best fulfill the client needs • Drive completion of projects based on established timelines • Assist Product and Content teams with troubleshooting and feedback to larger systematic issues • Assist other members of the Client Success team when necessary to further KPA's strategic goals • Ensure a smooth hand off to clients after a successful implementation

🎯 Requirements

• Minimum of 2 years in a client-facing role • Bachelor’s Degree or equivalent experience required • Basic understanding of Microsoft Office Suite, including MSWord, PowerPoint, Excel, and Outlook • Experience with Salesforce a plus

🏖️ Benefits

• Medical • Dental • Vision • Flexible Spending Accounts • PTO • Paid and Floating Holidays • 401k with Company match and immediate vesting • Company-funded Life Insurance • Employee Assistance Programs • No-cost Mental Health Benefits