Kraken Digital Asset Exchange
Crypto • Finance • Fintech
Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.
Client Engagement Specialist
November 21
Kraken Digital Asset Exchange
Crypto • Finance • Fintech
Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.
đź“‹ Description
• Manage client onboarding and verification activities, including the review and validation of KYC documentation. • Support clients through document resubmission and re-verification processes. • Address client inquiries related to application status, account upgrades, and verification requirements. • Assist clients with fiat funding and withdrawal processes. • Deliver a 6-star client experience in every interaction.
🎯 Requirements
• Minimum of 2 years of experience in a customer service or business support role within a global shared services environment. • Strong knowledge and passion for cryptocurrency, and the digital asset industry. • Proven understanding of client satisfaction (CSAT) drivers, dissatisfaction factors, and Net Promoter Score (NPS) metrics. • Excellent verbal and written English communication skills. • Willingness to work on a 24/7 rotating schedule, including weekends and holidays.
🏖️ Benefits
• Health insurance • Professional development • Flexible working arrangements
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