Client Engagement Specialist – Trading Experience

November 24

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Kraken Digital Asset Exchange

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Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

📋 Description

• Answer clients’ trading/futures/consumer/Kraken desktop/Crypto DW questions via text and live support channels (Zendesk/Email/possibly Telegram). • Diagnose and resolve clients’ trading/futures/Kraken desktop/Crypto DW issues • Provide testing and feedback for new trading features before they are released to clients. • Assist in the management of our Consumer/Trading/Futures/Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.). • Providing calculation breakdowns for clients questions regarding fees, margin levels, P/L explanations etc • Potentially monitor trading activity looking for fraudulent actions or trade out attacks

🎯 Requirements

• Fluent in English • Knowledge and experience using our Kraken Pro platform • Knowledge of trading, charting, understanding of leveraged trading (Future/Margin or preferably both) • Client support experience • Good math skills • Fast learner, able to adapt to change - our products are always changing • Available to work evenings and weekends • Experience with other trading platforms like coinbase, binance, OKEX etc or futures trading platforms (Bitmex, bybit, deribit etc) • Experience with Google Sheets and Google Script. • Experience with our or other similar platforms API • Language ability (in addition to English) • Other data analytic skills/experience

🏖️ Benefits

• Kraken is committed to industry-leading security, crypto education, and world-class client support