Senior Product Manager – Outage Management

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October 10

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Kraken

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Energy • SaaS • Enterprise

Kraken is an innovative technology platform designed for the utility sector, providing an end-to-end solution that automates and enhances the energy supply chain. It manages over 60 million customer accounts and works with various energy sources, including offshore wind and grid-scale batteries. Kraken helps utilities improve operational efficiency, customer service, and innovative product development while contributing to the transition to a decentralized and decarbonized energy system.

201 - 500 employees

⚡ Energy

☁️ SaaS

🏢 Enterprise

📋 Description

• Define and own the vision, strategy, and roadmap for outage management across the Kraken platform. • Partner with utilities, client delivery, and internal product teams to identify key needs and prioritize impactful solutions. • Translate insights from real-world outage operations into clear product outcomes and measurable success metrics. • Collaborate with our Global Product teams to design, build and refine tools that improve outage visibility, communication, and restoration coordination. • Continuously learn from live events to improve product performance and customer experience.

🎯 Requirements

• 4+ years of product management experience in enterprise software with at least two years of experience in the utility industry. • You’ve worked in or closely with electric utilities and understand how outages impact operations, customers, and regulators. • You’re familiar with outage management systems (OMS), field operations, or grid reliability processes. • You’re a systems thinker who can connect customer experience, data, and operational workflows into coherent, scalable products. • You’re adaptable and thrive in a dynamic environment, whether working on a high-level product strategy or rolling up your sleeves to execute. • Proven experience leading cross-functional teams, including engineering, UX and data science. • Strong analytical skills, with the ability to define and track key success metrics. • Excellent communication and stakeholder management, balancing technical and business needs. • Comfort engaging with clients during sales, discovery, and delivery. • Passion for customer experience, with a strong focus on usability, efficiency, and empathy.

🏖️ Benefits

• Great medical, dental, and vision insurance options including FSAs. • Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need. • 401(k) plan with employer match. • Parental leave. Biological, adoptive and foster parents are all eligible. • Pre-tax commuter benefits. • Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. • Equity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. • Modern office or co-working spaces depending on location. • We hire a wide range of experience levels into our product teams.