Field Service Engineer I

Job not on LinkedIn

October 24

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Biosolutions

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Compliance • Education

Biosolutions is not described in the provided text. The supplied content is a website cookie-consent banner, cookie policy, and related CSS/HTML content for Københavns Universitet (KU), describing cookies used for necessary functions, statistics and marketing, and explaining user consent. There is no clear information about Biosolutions' products, services, or sector; if Biosolutions is connected to this content, the relevant context would be data privacy/cookie management for an educational website.

1 - 10 employees

Founded 2024

📋 Compliance

📚 Education

📋 Description

• Active progression through Field Service Engineer onboarding and development plan including basic product service and maintenance training, CRM System and documentation training, customer skills training, and other select technical topics and company/department processes. • Perform electrical and mechanical assemblies using schematics and mechanical drawings. • Troubleshoot, repair, and maintain all range of HighRes devices, systems, and automation platforms. • Able to troubleshoot and diagnose electrical issues – DC and AC voltages. • Adhere to all safety protocols. • Deployment and calibration of robotic systems at customer sites. • Learn and practice techniques for rapid response to customer support requests; initiating troubleshooting and triage of customer-reported product issues. • Complete accurate and timely documentation of support case issues, activities, and resolution. • Communication with internal departments to report quality issues and defects. • Complete on-the-job training with HighRes Automation Support Engineers and operations teams to deploy device updates, system upgrades, and relocations at customer sites.

🎯 Requirements

• Bachelor’s degree in electromechanical/life science/engineering or certification with equivalent experience in lieu of degree is required. • Typically, 0-1 years (1-3 years at Level I) direct experience in a field service or customer-facing support role, with preference for experience in laboratory or industrial automation products, robotics, or laboratory instrumentation field service. • In-house automation support/engineering experience will also qualify. • HVAC/cooling/environmental experience as well as control software/firmware, computer communications (TCP/IP, RS232), and object-oriented programming experience are advantages, but not required. • Knowledge of Computer communications (TCP/IP, RS232). • Valid driver’s license.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities