Customer Success Engineer, Full-Time

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November 14

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Kubermatic

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B2B • Enterprise • SaaS

Kubermatic is a cloud-native infrastructure company that provides automated, enterprise-grade Kubernetes platforms and services for hybrid, multi-cloud, on‑prem and edge environments. Its product portfolio includes the Kubermatic Kubernetes Platform for large-scale cluster automation, KubeOne for single-cluster installation and support, KubeLB for multi-tenant load balancing, Kubermatic Virtualization to run VMs on Kubernetes, and a Developer Platform (KDP) to accelerate developer productivity. Kubermatic offers managed subscriptions, open-source components, and integrations across major clouds and infrastructure stacks to help organizations operate thousands of clusters with reduced management overhead and improved resource efficiency.

51 - 200 employees

Founded 2016

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Onboard and guide new customers through the initial deployment, integration, and configuration of our Kubernetes platform • Act as a technical advisor, helping customers optimize usage and implement best practices across their cloud-native environments • Troubleshoot complex issues related to Kubernetes, container orchestration, networking, and platform configuration • Deliver technical training sessions, workshops, and demos to empower users across varying levels of expertise • Proactively monitor customer success, usage metrics, and health indicators to identify potential roadblocks or improvement areas • Gather and communicate customer feedback to internal product and engineering teams to shape the roadmap and enhance user experience • Collaborate across teams, serving as the voice of the customer and working closely with support, product, and engineering to ensure seamless experiences • Build strong relationships with customers, acting as a trusted advisor to drive adoption, satisfaction, and long-term success

🎯 Requirements

• Real-world experience building container technologies, cloud-native architectures, and the challenges of building systems at scale, with an in-depth understanding of Kubernetes • Ability to articulate complex technical and architectural problems and propose iterative solutions • A pragmatic and collaborative mindset with a focus on results • Excellent English communication skills for communication, documentation, and customer engagement • Experience supporting enterprise customers or working with complex technical environments (preferred) • Knowledge of programming or scripting languages (e.g., Go, Python, Bash) is a plus • Experience with CNCF projects or Kubernetes ecosystem tools and/or contributions to open source projects in the cloud-native space is a plus

🏖️ Benefits

• Flexible work hours • Remote-friendly culture • Access to professional development, certifications, and industry conferences • Opportunities to contribute to open-source projects and the wider Kubernetes community