L2 Software Support Engineer

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Kunai

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Fintech • Cloud Engineering • Artificial Intelligence

Kunai is a company focused on accelerating innovation in the financial sector by providing expert services in product development, AI and automation, cloud engineering, and data engineering. Founded by experienced professionals from leading banking and fintech institutions, Kunai aims to transform new ideas into market-ready financial products, enhance operational efficiency through AI, and help clients navigate complex cloud environments, ultimately leading to improved decision-making and customer experiences in finance.

51 - 200 employees

Founded 2001

💳 Fintech

🤖 Artificial Intelligence

📋 Description

• Serve as a cornerstone of the support organization, ensuring our customers receive expert-level service for a mission-critical data security product. • Focus on advanced troubleshooting, incident response, and problem management. • Act as a specialized escalation point, taking ownership of complex customer issues that require deep technical analysis. • Diagnose and resolve complex issues across cloud infrastructure, networking, and data systems. • Help build a scalable, enterprise-grade support function from the ground up.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or Information Technology • At least 4 years of experience in technical support, systems administration, software engineering, or solutions architecture • At least 3 years of experience in technical operations related to infrastructure architecture, database architecture, and Data Security • At least 3 years of experience with public cloud platforms (AWS strongly preferred, including services like EC2,C2, S3, IAM, and Lambda, DynamoDB and API Gateway) • At least 2 years of experience utilizing modern cloud-based data warehousing and processing platforms, including Snowflake and Databricks • Experience with JIRA, Salesforce, Slack and PagerDuty • Experience with Java Script/Java/Typescript • Experience with databases such as SQL, NoSQL • Experience with infrastructure tools such as Docker, Kubernetes, AWS

🏖️ Benefits

• Competitive compensation • Professional development opportunities • Flexible work arrangements