Technical Support

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Kyndryl

10,000+ employees

Founded 2021

🏢 Enterprise

🔒 Cybersecurity

☁️ SaaS

Enterprise • Cybersecurity • SaaS

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Provide structured product-oriented support for embedded, real-time, Linux, cloud-edge, and platform software environments • Level 1 and/or Level 2 support including case triage, diagnostics, issue reproduction, and technical investigation • Documenting solutions, contributing to knowledge resources, mentoring support engineers, and improving processes

🎯 Requirements

• 0-3 years of experience in Customer Service or Technical Support • Experience with Cisco Nexus and IOS technologies • Experience with F5 ASM and LTM configuration and troubleshooting

🏖️ Benefits

• Flexible, supportive environment • Be Well programs designed to support your financial, mental, physical, and social health • Access to cutting-edge learning opportunities • Certifications with Microsoft, Google, and Amazon

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