Senior Customer Success Manager, Influencer Marketing – SaaS

🕒 June 2

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Kyra

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

🛍️ eCommerce

💰 $15M Series A on 2022-10

B2B • eCommerce • Marketing

Kyra is an AI-powered influencer marketing agency that delivers end-to-end campaigns, combining creator expertise with advanced data analytics to ensure precision and impactful results for brands. By replacing traditional guesswork, Kyra's proprietary technology enables brands to scale influencer programs effectively and adapt to cultural trends, all while providing actionable insights through data-driven reporting. Their approach focuses on agility, seamless collaboration, and navigating complex marketing challenges to guarantee success for their partners.

📋 Description

• Build the playbook • Own your accounts • Onboard and train • Drive adoption • Advise on campaigns • Engage consistently • Catch churn early • Own renewals, expansion, and upsell • Carry the customer's voice

🎯 Requirements

• Four or more years in customer success or account management, ideally in B2B SaaS • Knows creator marketing • Proactive • A builder • Data-literate • AI-enabled • Trusted quickly • Commercially sharp • A strong writer • Organised

🏖️ Benefits

• 25 days PTO + bank holidays • 4 company-wide days off (Kyra Days) • 3 wellness days • Paid sick leave • Annual Learning & Development budget • Annual bonus scheme to recognise great work